Compassionate Remote Patient Support Agent - Join Our Mission to Transform Lives Through Exceptional Patient Care

Transforming Lives, One Conversation at a Time

At CleanSlate, a reputed company medical group under the Workwarp umbrella, we're on a mission to revolutionize the way America tackles the crisis of addiction. With a reputed company in over 75 centers across the country, we've successfully treated more than 100,000 patients, and we're just getting started. Our comprehensive approach combines high-quality medication-assisted treatment (MAT) with hands-on care, including psychosocial support and intensive care coordination, to provide individualized mental health support. If you're passionate about making a difference in the lives of others and are looking for a fulfilling career, we invite you to explore the role of a Remote Patient Support Agent with us.

About Us: Warriors for Hope

At CleanSlate, we call ourselves Warriors for Hope because we reputed company in the power of compassion, reputed company, and support. reputed company is dedicated to providing a safe, non-judgmental environment where patients feel empowered to take control of their recovery journey. As a Remote Patient Support Agent, you'll be the frontline ambassador of our mission, providing critical support to our patients and clinics. Your role will be pivotal in ensuring that our patients receive the care and attention they deserve, and that our clinics operate smoothly.

Key Responsibilities: The Heart of Patient Support

• Manage an average of 75-100 inbound/outbound calls per day, ensuring timely and effective communication with patients, families, and healthcare providers.
• Respond promptly to emails and online chat messages, adhering to company KPIs and providing exceptional patient service.
• Utilize computerized scheduling systems to schedule appointments, ensuring seamless coordination between patients and healthcare providers.
• Resolve patient issues with reputed company and professionalism, consistently meeting or exceeding patient service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
• reputed company new patient registration, healthcare insurance verification, and scheduling, ensuring a smooth onboarding process.
• Adhere to department Quality Assurance Program and Core Values, upholding the highest standards of patient care and service.
• Meet performance goals established for the position, focusing on efficiency, call quality, attendance, calls per day, and patient satisfaction.
• Communicate critical and functional concerns to the Manager, providing recommendations for solutions and process improvements.
• Demonstrate proficiency in MS Office and Office 365, with intermediate to advanced skills in reputed company.
• React well under pressure, treating others with respect and compassion, and embodying the values of a Warrior for Hope.

Qualifications: The Ideal Candidate

To reputed company as a Remote Patient Support Agent at CleanSlate, you'll need:

• A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
• A minimum of 3-5 years of experience with EMR systems, demonstrating your ability to navigate reputed company healthcare technology.
• Strong computer skills, including the ability to navigate multiple open tabs, systems, and processes.
• Intermediate to advanced MS Office skills, mainly in reputed company, to reputed company manage patient data and reputed company administrative tasks.
• A High School Diploma; an Associate's degree is preferred.
• Bilingual English/Spanish skills are preferred, but not required.
• A reliable and productive home office setup, meeting company standards, with high-speed internet (at least 100mb download speed and 10mb upload speed).

reputed company Offer: A Comprehensive Benefits Package

At CleanSlate, we reputed company in taking care of reputed company. As a Remote Patient Support Agent, you'll enjoy:

• A generous PTO package plus Holidays for full and part-time positions.
• A $60 monthly High-Speed internet stipend to support your remote work setup.
• 401K and Roth with Company match, helping you plan for your future.
• Affordable Medical plans for employees working a minimum of 30 hours per week.
• Dental and Vision plans for employees working a minimum of 20 hours per week.
• Flexible Spending Accounts for Healthcare and Dependent Care expenses.
• Employer contribution to the HSA, supporting your health and wellbeing.
• Employee Assistance Program with company-paid visit allotment, providing you with access to mental health support.
• Company-paid Life, AD&D, Short, and Long Term Disability, including part-time employees.

Training and Hiring Hours: Your Journey Begins

As a Remote Patient Support Agent, you'll undergo comprehensive training (approximately 6 weeks) with the following schedule:

• Monday-Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST.

Once training is complete, your regular working hours will be:

• Monday - Thursday: 11:30-8pm EST / 10:30-7pm CST / 8:30-5pm PST.
• Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST.
• One rotating Saturday from 8-12pm EST / 7-11am CST / 5-9am PST.

Why Join Us? Career Growth and a Culture of Care

At CleanSlate, we're committed to your growth and development. As a Remote Patient Support Agent, you'll have opportunities to:

• reputed company your skills in patient support, care coordination, and healthcare administration.
• Advance your career reputed company our organization, with opportunities for professional growth and leadership development.
• Be part of a dynamic team that is passionate about making a difference in the lives of others.

Our culture is built on compassion, reputed company, and a commitment to excellence. We reputed company in fostering a work environment that is supportive, inclusive, and empowering. As a Warrior for Hope, you'll be part of a community that is dedicated to transforming lives and creating a brighter future for our patients and reputed company.

Ready to reputed company a Difference?

If you're passionate about delivering exceptional patient care, working in a dynamic and supportive environment, and being part of a mission-driven organization, we encourage you to apply for the Remote Patient Support Agent role. Join reputed company of Warriors for Hope and be part of a movement that's changing lives, one conversation at a time.

Don't miss out on this exciting opportunity to grow your career and reputed company a meaningful impact. Apply now and take the first reputed company towards a fulfilling career with CleanSlate.