All roles

Senior Implementation Consultant

Remote · USA Full-time New today

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!

Responsibilities

  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
  • Participate in Discovery calls with customers and cross functional team.
  • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
  • Serves as architect on moderate to complex projects requiring integration with multiple products.
  • Performs complex configuration, troubleshooting of Netomi’s solution(s).
  • Ensure Project/Process Documentation on the centralized repository.
  • Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
  • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
  • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
  • Strong on data analytics and providing insights to the customer.
  • Focus on driving efficiency in project delivery through initiatives.
  • Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.
  • Requirements

  • Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation.
  • Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution.
  • Articulate and possesses proficiency in client/stakeholder management.
  • Strong communication skills both written and verbal.
  • Ability to deliver under stressful condition.
  • Experience in implementation of SaaS product is a must.
  • Understand basics of SQL and relational databases.
  • Strong tool experience with JSON, Datadog, Postman, API Integrations.
  • Basic or moderate understanding of NLP.
  • Additional Awesomeness:

  • Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
  • Engineering background
  • Additional Information

    Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

    Apply to this Job

    Related roles

    Temporary Reporter, Iconoclast

    Remote · USA Full-time

    Staff Writer, Education

    Remote · USA Full-time

    Events Marketing Manager

    Remote · USA Full-time

    Junior Partnerships Manager

    Remote · USA Full-time

    Director of Sales, Commercial- West

    Remote · USA Full-time

    Procurement Project Manager for Public Procurements

    Remote · USA Full-time

    Social Media Community Coordinator

    Remote · USA Full-time

    Consulting Manager

    Remote · USA Full-time

    Country Director (ANZ)

    Remote · USA Full-time

    Enterprise Account Executive - US (Central/West Coast)

    Remote · USA Full-time

    Experienced Data Entry Clerk – Remote Opportunity at blithequark

    Remote · USA Full-time

    Medical Translators job at Lilt, Inc. in US National

    Remote · USA Full-time

    [Remote] Associate Director, Clinical Operations

    Remote · USA Full-time

    Experienced Customer Service Representative - Work from Home Opportunity with Flexible Schedule

    Remote · USA Full-time

    Customer Service Specialist - Remote/Hybrid - Inbound Phone Operations - Full-Time with Competitive Pay and Comprehensive Benefits in Waterloo, IA

    Remote · USA Full-time

    Flexible Remote Night Shift Customer Support Specialist – Work From Home Opportunities | Earn $25-$35/Hour With Comprehensive Training

    Remote · USA Full-time

    Experienced Data Entry Specialist for Remote Work From Home Opportunity at Aetna - Transforming Healthcare Through Accurate and Efficient Data Management

    Remote · USA Full-time

    Experienced Part-Time Remote Data Entry Specialist – E-commerce Platform Support

    Remote · USA Full-time

    Experienced Chat Moderator – Remote Community Management and Conflict Resolution Specialist

    Remote · USA Full-time

    Platform Development Team Lead

    Remote · USA Full-time