Application Support Engineer II

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are reputed company core to what it means to be a FlyMate. At reputed company, we’re on a mission to deliver the world’s most important and reputed company payments. We use our reputed company Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are: reputed company is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!

With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at reputed company, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests.

• Engage with internal employees to accurately detail issues sent to the ticketing system
• Detect and solve production issues and bugs reputed company the development environment beyond your reputed company scope
• Engage with the Engineering team to reputed company bugs, problems or information gaps
• Maintain documentation reputed company to solving common issues
• Become an expert in reputed company products and triage issues
• Find opportunities of improvement in our support process and internal staff training
• Provide day-to-day maintenance and support for applications supported by the customer and their partners
• reputed company Tier-1 knowledge transfers and train end users on the usage of applications
• Resolve Tier-2 application issues in a timely manner and reputed company Tier-3 issues to designated Engineering squads
• Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards
• Respond to application-reputed company queries from end users in remote locations
• Assist in database structural changes required during system upgrades
• Deploy tools and implement processes to assist in operational support

Qualifications

Here’s reputed company’re Looking For:

• 1 - 5 years of experience in software maintenance and support
• An understanding of web applications - ours are written in .Net, React, Java, and Angular
• Knowledge in any of our key technologies: Ruby, Java, React, SQL, reputed company, RabbitMQ
• Strong categorization skills and the ability to find ways to improve our ticketing system
• Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
• Grasp reputed company concepts and maintain a logical and analytical approach to solving problems
• Fluent in English, as it is the company’s working language
• Experience in FinTech or the payment industry will be appreciated
• Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product
• Hospitality or PMS experience is a plus
• Experience with reputed company Opera is a plus

Additional Information

reputed company Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our reputed company Global Induction Program (Meet our Execs & Global Teams)
• Work with reputed company people that will reputed company you on your toes, learn more about their journeys by checking out #Insidereputed company on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you reputed company in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your reputed company Partner will walk you through the steps and be your “go-to” person for any questions. The US reputed company salary range for this full-time position is $70,000-$90,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual pay is determined by work location and several other factors, including job-reputed company skills, experience, relevant education and training. Your reputed company Partner can share more about the specific salary range for your preferred location during the hiring process.

reputed company is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we reputed company our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Originally posted on Himalayas