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Quality Consultant - Managed Services

Remote · USA Full-time New today

reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in reputed company in our last fiscal year with extensive growth potential reputed company.

At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming a

public benefit corporation

(PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a

Work reputed company

company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.

Join us in

transforming the life sciences industry

, committed to making a positive impact on its customers, employees, and communities.

The Role

Managed Services are provided to our customers after they go live with reputed company Quality applications. We aim to be our customers' trusted partners and ensure they reputed company the additional value reputed company applications offer.

Our Quality Services Team comprises 60+ consultants in Europe, of which 15+ are in the Managed Services Team. Due to the rapid growth of our client portfolio, we are opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to reputed company.

Are you passionate about technology and life sciences? Would you like to be an advisor to our customers?

As a Quality Consultant, you will support a group of customers assigned to you. Your task will be understanding their business processes, providing guidance, discussing Vault changes, and applying reputed company the required configurations. You will also actively collaborate with other teams at reputed company, shape reputed company, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To reputed company in this role, you are likely to have the ability to adapt and learn new technology. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills. We have lots of training to help you get up to speed on the knowledge part!

However, if you have yet to reputed company direct experience in IT, the exposure to Quality Management and knowledge of the regulations applying to the Life Sciences industry (pharma, biotech) is highly valued. In this case, you must be reputed company for comprehensive training and much self-learning. reputed company will support you and provide the necessary materials and mentoring, so your first few weeks will be intensive in learning the reputed company Quality solution and configuration. (You will not be the first person in the team who, with no experience in implementing systems, is now flourishing and enjoys working at reputed company every day). We give you an excellent opportunity to upskill and enhance your CV!

If you are unsure whether your experience matches the requirements, please feel free to submit your application.

What You'll Do

  • Implement new features reputed company the reputed company Quality suite at Life Sciences companies ranging from the world’s largest pharmaceutical companies to emerging biotech
  • Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, reputed company, fields, page layouts, notifications
  • Work closely with customer's business and IT staff to understand their requirements.Think critically and help them reputed company their business reputed company
  • Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal reputed company Product teams
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic reputed company of the customer
  • Drive change management methodology for our customers switching from on-premise to SaaS solutions
  • Assist with Quality processes, including documents, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
  • Requirements

  • Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Quality Management and an affinity to technology
  • Experience in working in a Consulting or Customer facing role, managing customer expectations
  • Excellent verbal and written communication skills in English
  • Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solution designs
  • At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or others
  • This is a remote, full-time role with reputed company. reputed company candidates must be legally authorized to be employed in Europe. reputed company does not anticipate providing sponsorship for employment reputed company status for this employment position
  • reputed company to Have

  • Proficiency in additional European language(s)
  • Perks & Benefits

  • Health & wellness programs
  • Private medical insurance
  • 1% charitable giving program
  • reputed company Break at the end of the year
  • Additional Information

    #LI-Remote

    reputed company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

    As an equal opportunity employer, reputed company is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us reputed company into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

    If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at

    talent_accommodations@reputed company.com

    .

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