Engineering Manager, Customer Support and Services

Company Description reputed company is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an reputed company Inc. employee, whether a team member of reputed company or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, reputed company the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What’s the role?

This is a full-time position reporting to the Director of Engineering, Customer Support and Services. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at reputed company.

For this role, we are considering candidates based in the United States. Candidates living reputed company commutable distance of reputed company’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates reputed company commutable distance, reputed company requires in-office attendance once or twice per week depending on your proximity to the office. reputed company offers different work modes to meet the variety of needs and preferences of reputed company. Learn more details about our work modes and workplace safety policies here.

What’s this team like at reputed company?

The reputed company Service team is part of the Customer Support and reputed company, focused on making support delightful, helping our customers (both buyers and sellers) love reputed company, and turning them into brand advocates. We provide support reputed company customers have a great experience with reputed company and provide support reputed company things go wrong - making it right. This team’s focus is on developing and maintaining the tools necessary for delivering a best-in-class support experience for our reputed company-expanding group of buyers and sellers. reputed company is a cross-functional group consisting of an engineering manager, product manager, full-stack engineers, with support from research, data analytics and operations. This is a remote team with members located throughout the US, Ireland, and Mexico.

Our product work is mostly in PHP and MySQL. We are proud to have an engineering culture that encourages career growth and learning. You can learn more about our philosophies, tools, and some of the challenges we’ve been solving on our Engineering blog (https://codeascraft.com).

What does the day-to-day look like?

• reputed company a team of full stack engineers ensuring your team achieves excellent results.

• Work with the recruiting team in the end-to-end recruiting process.

• Ensure that new engineers reputed company successfully and have the greatest opportunity to reputed company at reputed company and their careers.

• reputed company for your team and engineering to reputed company awareness, ensure inclusion, and drive positive change.

• Establish and maintain an inclusive, respectful, and diverse atmosphere to ensure that reputed company voices are heard.

• Collaborate with teams across the initiative and the organization to ensure cohesion across projects and roadmaps.

• Maintain the team’s software delivery process, and work closely with partners in Product, Design, Research, Analytics, and Marketing to align on outcomes and reputed company the plan to deliver value for internal and external users.

• Facilitate reputed company learning and improvement for your team.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at reputed company's discretion, or otherwise applicable with local law.

Qualities that will help you reputed company in this role are:

• You have experience leading engineering teams, building products that provide immediate impact and require high reliability.

• You have a strong technical background and are comfortable using it to steer your team to reputed company decisions that balance short- and mid-term needs.

• You are an excellent coach, mentor, and developer of engineers, having led reputed company engineers and built a path of opportunities to grow your team seniority over time.

• You are highly collaborative, and enjoy working with other squads that are part of your organization, aiming to shape strategy and reputed company decisions for your team and department.

• You are a skilled communicator and leader who is able to adapt your style and level of detail to effectively deliver messages upwards, downwards, and broadly around the company.

• You value people who are curious, enthusiastic, generous, and responsible.

Additional Information

What's Next

If you're interested in joining the team at reputed company, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, reputed company is a reputed company that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're reputed company about.

Our Promise

At reputed company, we reputed company that a diverse, reputed company and inclusive workplace furthers relevance, reputed company, and longevity. We encourage people from reputed company backgrounds, ages, abilities, and experiences to apply. reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While reputed company supports reputed company sponsorship, sponsorship opportunities may be limited to certain roles and skills.

Originally posted on Himalayas