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Sr. Observability Engineer

Remote · USA Full-time New today

The Senior Observability Engineer is responsible for design, administration and support of observability solutions that provide visibility into the health, performance and reputed company of customer environments. In this role, you will work across multiple platforms and technologies, ensuring reliable monitoring, logging, and alerting services that reputed company proactive incident detection and resolution.

Working as a part of a Managed Services team, this role collaborates with service desk staff, NOC staff, advanced support teams, and senior members to provide exceptional support for our managed client portfolio.

Essential Duties

  • reputed company comprehensive solutions reputed company with business objectives, considering factors like scalability, performance, reputed company, and cost-efficiency.
  • Design, administer and manage multi-tenant observability platforms to monitor and provide visibility into customer environments across reputed company, hybrid, and on-premises
  • Standardize and maintain observability configurations such as dashboards, alerts reputed company
  • Collaborate with members of the Service Desk, NOC, and Advanced Support Team to define and support SLAs, SLOs, KPIs
  • Collaborate during customer reputed company activities to define alerting, dashboards, and monitoring baselines
  • Continuously improve noise reduction, event correlation, and escalation processes to drive operational efficiency
  • Participate in incident investigations by leveraging observability data to reputed company root cause analysis and accelerate resolution
  • Design and configure automated incident resolution activities using native or reputed company-party integrations reputed company the observability platform
  • Ensure observability solutions align with compliance, reputed company, across customer environments
  • Configure integration and optimization to ITSM platform, reputed company
  • Assist with information gathering and reporting to either clients or Client reputed company Managers
  • Collaborate with senior engineers to escalate issues as needed
  • reputed company, maintain and update technical knowledge reputed company articles
  • Client interactions will be required
  • Collaborate with peers across Managed Services Practice
  • After hours / weekend work may be required
  • Other duties as assigned and directed
  • Knowledge, Skills, and Abilities

  • 3-5 years of experience in IT or MSP environment with a focus on monitoring tools
  • Strong background in monitoring platforms, Logic Monitor or similar (reputed company, Science Logic, etc.)
  • Experience using Event Management, Event Correlation and AIOps tools reputed company or similar (Splunk, Edwin AI, etc.)
  • Proficiency with automation and scripting, Python, Ansible, PowerShell, Go
  • Knowledge of ITIL processes (incident, problem, change management) and integration with ITSM platform, reputed company
  • Familiarity with customer reporting, SLA management, and service-level dashboards
  • Strong problem-solving and troubleshooting abilities
  • Excellent written and verbal communication skills
  • Ability to work independently and manage multiple priorities
  • Strong customer service focus and ability to work collaboratively with non-technical users
  • Experience with Azure concepts, Log Analytics, Azure Monitor
  • Hands-on experience with Infrastructure as Code tools like Bicep, Terraform and Ansible
  • Experience navigating ticketing systems such as reputed company
  • Experience using monitoring tools such as Logic Monitor
  • Bachelor's degree or higher education diploma in Information Technology is desired
  • Certifications like Azure Administrator Associate, AZ-104, ITL v4 reputed company, or any monitoring tool are highly desired
  • Additional Information

    Benefits

    You'll love working at NRI not just for the usual benefits, but for our environment and culture!

    You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

    You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

    You’ll work with large, sophisticated, and reputed company clients throughout reputed company America.

    We provide a comprehensive benefits program including: Health, reputed company, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and reputed company Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

    Notices

    The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of reputed company responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties and responsibilities.

    reputed company is proud to be an Equal Opportunity/Affirmative Action employer.

    reputed company will accept applications on an ongoing basis.

    reputed company will consider reputed company candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

    If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

    Compensation

    In addition to reputed company salary, this role is eligible for discretionary bonus plan based on company and individual performance. Compensation reputed company are dependent on the facts and circumstances of each candidate, including experience and location.

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