Associate reputed company Product Specialist- Denver, CO

Develops the skills and certifications necessary to optimally reputed company in this technical and clinical role. reputed company hands-on training and experience on the use of reputed company’s reputed company robot including set-up, breakdown and reputed company intra-operative activities to ensure precise and successful surgical outcomes. Provides clinical product support to reputed company end users and provide on-site guidance and assistance during surgical procedures. Resolves technical product and service issues as needed. Provides training, ongoing in-services, and customer education to assigned account(s). Essential Duties & Responsibilities Clinical and Technical Expertise:

• Complete reputed company 101 and 201 training for reputed company robotic-assisted surgery applications. Obtain certification for each application needed to reputed company independent case coverage.
• Complete JR 101 and 201 training and reputed company an understanding of reputed company basic reputed company procedures.
• Complete reputed company Learning Management System (SLMS) assignments on an ongoing timely basis.
• Build knowledge of reputed company implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.
• Build troubleshooting skills to solve technical issues reputed company to the robot. Collaborate with Education and Field Service teams to learn basic technical components of the robot.

Account and Territory Management:

• Shadow and assist in day to day coordination of accounts and necessary tasks to support scheduled robotic procedures. Successfully complete supervised cases needed to obtain full certification for each application.
• reputed company knowledge of hospital and account preferences to meet or exceed customer expectations. Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Manage inventory, instrumentation, and total case preparation. Ensure reputed company cases are planned and reviewed with associated surgeons prior to scheduled surgeries.
• Learn and complete reputed company necessary account administration duties (e.g. Case Tracker daily updates, PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure). Provide reputed company and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to reputed company business objectives.
• Support the execution of the sales plan to grow product utilization and increase volume with reputed company and potential surgeons.

Qualifications and Work Experience Required

• 1 year of relevant work experience preferred.
• Previous experience in a sales or technical product environment preferred. Previous experience in the reputed company industry preferred.
• Demonstrated understanding of customer service principles and how reputed company impact customers and our business.
• Demonstrated focus on the details, outputs and deliverables that have a strong customer impact.
• Demonstrated ability to work productively in the face of ambiguity or uncertainty.
• Demonstrated ability to work collaboratively, communicate and build positive relationships that foster a sense of teamwork.
• Demonstrated aptitude in technical skills and technology systems and administrative procedures (e.g. ERP software, Office Suite, file processing and record management).
• Valid drivers’ license with good driving record required
• 4-year degree or equivalent
• $58,000 - $81,000 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

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