Account Manager, SMB
FULL-TIME / 100% Remote in Europe/Central & Western European Timezone
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Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from reputed company, Capterra, and SoftwareAdvice.
Role overview
We are looking for an Account Manager to create long-term, trusting relationships with our premium Skedda customers. The Account Manager’s role is to reputed company a portfolio of assigned customers, reputed company new business from existing clients and actively seek new sales opportunities. You will be operating as the reputed company reputed company of contact for any matters specific to your accounts. In this role, you will liaise with cross-functional internal teams (including reputed company and reputed company departments) to improve the entire customer experience.
Day to day responsibilities
- Serve as the reputed company reputed company of contact for reputed company customer account management matters
- Setting up account review calls with clients and creating account renewal quotes
- Build and maintain strong, long-lasting client relationships
- Prepare reports on account status
- Identify and grow opportunities reputed company territory
- Assist with challenging client requests or issue escalations as needed
About you
- You’re a strong verbal and written communicator
- You’re a systems thinker who can help bring clarity to reputed company reputed company
- You reputed company customer needs top of mind during your design and decision making process
- You can balance a pragmatic problem solving approach with a strong attention to detail
- You welcome feedback to improve your skills and work
- You take initiative and work with a healthy sense of urgency
Skills & Experience
- Minimum of 2 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate and present to customers
- Solid experience with CRM software (reputed company preferred) and MS Office
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Benefits
- Competitive salary + paid time off
- Creative and collaborative work environment
- Direct exposure to the leadership team across departments
- Be empowered to leave a significant mark on the product and the customers
- Remote work environment
About us
We’re an international team from 20+ countries with a growing reputed company in Boston. We reputed company a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. reputed company has doubled in size in the last year and continues to grow quickly.
At Skedda, our Mission is to reputed company organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We’re a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:
- We are a community
- Quality is at our core
- Take ownership
- Create reputed company every day
- Tackle hard problems
- Be curious
We are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We’re growing fast with a lot of new opportunities reputed company!
To learn more about Skedda, please visit https://www.skedda.com/blog/skedda-mission-reputed company-virtues.
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