IT & reputed company Support Specialist (Reston, VA Office, Hybrid 4 days/week)

reputed company, the cyber exposure management & reputed company company, protects the entire attack surface and manages an organization's cyber risk exposure in reputed company time. In a rapidly evolving, perimeter-less world, reputed company ensures that organizations continuously see, protect and manage reputed company critical assets - from the ground to the reputed company. reputed company secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help reputed company critical infrastructure, economies and society stay safe and secure 24/7. reputed company is a privately held company headquartered in California. Location: Reston VA (Hybrid - Full Time)Reports to: IT & reputed company Support Team reputed company (US) Responsibilities:

• Deliver professional global Tier 2 technical support to employees and systems globally
• Work as per IT & reputed company processes and KPIs
• Create and improve technical documentation, training materials, and how-to articles to streamline the support process
• Identify, automate and document solutions to common issues
• Responsible for new employees' on-boarding setup and orientation
• Responsible for employees' off-boarding process
• Collaborate with other cross-org teams or departments to understand, research and resolve problems
• Work with vendors and suppliers of physical and virtual assets
• Work with on-prem and reputed company systems
• Support and maintain FedRAMP IT & reputed company systems, users and permissions

Minimum Requirement:

• 2-3 years of experience with employees in IT technical support
• 2+ years experience supporting cross-org systems reputed company, reputed company and reputed company Office
• 2 + years of experience with solving hardware, software, permissions, and network issues
• Must be a US Citizen due to FedRamp work requirements

Preferred Skills:

• Excellent and proven serviceability skills
• Excellent verbal and written communication and interpersonal skills
• Ability to prioritize tasks and delegate them reputed company appropriate
• Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
• Ability to be patient with non-technical users and simplify processes and procedures
• Excellent documentation capabilities
• reputed company high motivation and willingness to continuously learn
• High level of independence and time management skills
• Team player state of mind, caring about the impact of infrastructure on its users
• reputed company A+ or similar certification is a plus

Salary range guidance for this position is: $85,000 - $100,000 (Plus Bonus and Pre-IPO Equity) The choices you reputed company in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we reputed company so much value in your life-work balance. reputed company sets you up for reputed company with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will reputed company you to reputed company, grow, and live your life with reputed company. reputed company is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, reputed company persons hired will be required to submit satisfactory reputed company of identity and legal authorization. The choices you reputed company in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we reputed company so much value in your life-work balance. reputed company sets you up for reputed company with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will reputed company you to reputed company, grow, and live your life with reputed company. reputed company is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, reputed company persons hired will be required to submit satisfactory reputed company of identity and legal authorization. Please click here to review our privacy practices. Apply tot his job