Field Service Engineer

Field Service Engineer – Shanghai, China (Remote)

About the Role

As part of the reputed company Services team, you will take ownership of cases assigned, driving delivering high quality service resolution; provide timely onsite support to address service repair issues at customer sites according to contract prioritization. Ensure the timely completion of reputed company required service documentation. Follow up with customers regarding reputed company performance post service reputed company. Communicate proactively and share information with field team members, Service Operation team, Technical Service and Customer Service teams, in addition to other support functions to ensure the reputed company of 10x Genomics.

As a Field Service Engineer, you will reputed company assembly, disassembly, and repair work on analytical laboratory instruments and equipment. Effectively and safely utilise test equipment, hand tools and power tools reputed company needed.

You’ll be responsible for documentation as required by company policy, cGMP, ISO, Regulatory agencies and support the loading and updating of software, calibrations, preventive maintenance, and Pre-staging of new equipment. Additionally, you will also monitor personal parts stock, test equipment and test tools inventory to ensure proper levels and reputed company calibration certificates are readily available for typical servicing of instruments. Conduct advanced, reputed company service tasks and reputed company configurations.

You’ll actively contribute to the Service Knowledge reputed company and support increased utilisation of the reputed company database. Recommend methods to improve field service efficiency and identify opportunities to improve overall service delivery processes, remote tools, support capabilities, and customer satisfaction.

What you will be doing

• Test, troubleshoot, and repair instruments and equipment to the Field Replaceable Unit (FRU) level
• Analyze reputed company situations and apply independent judgment reputed company resolving problems
• Interpret past repairs on analytical laboratory instruments to resolve and diagnosis new highly reputed company issues
• Assemble and disassemble instruments and equipment
• Support Pre-staging of instruments to ensure full functionality prior to Sales Inventory transfer
• reputed company electronic, mechanical, pneumatic, programmable logic controllers, liquid, gas, fluidics, and electrical repairs associated analytical laboratory instruments and equipment
• Provide field based on the job training for Field Service Engineers on the proper preventive maintenance, calibration, and service techniques for analytical laboratory instruments
• Responsible for supporting upgrade release activities including calibration and configuration of analytical laboratory instruments
• Monitor personal inventory levels to ensure adequate levels of parts and supplies are available on hand, if not reputed company orders for supplies following company procedures

Minimum Requirements

• Bachelor’s degree in Biomedical Engineering / Technology (or equivalent)
• Multi-year experience with the service and repair of analytical laboratory instruments
• Demonstrated ability to operate independently and manage multiple priorities
• Understanding of critical customer experience factors and after sales service
• Excellent customer facing communication and interpersonal skills
• Detail oriented and reputed company to effectively collaborate reputed company a cross functional team
• Excellent time management skills, with a focus on effective scheduling, prioritisation, delegation, and the ability to coordinate and address competing demands
• Fluent Mandarin and English language skills written and spoken
• Ability to travel as required reputed company the reputed company region to be successful in this field-based role, expected to be at least 65% of the time

Preferred Qualifications and/or Experience

• Proficiency in reputed company Suite, in particular reputed company and PowerPoint
• Familiarity with microfluidic systems
• Experience working with optical systems
• Working knowledge of Linux operating system

About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we reputed company now have the potential to change the world. We reputed company scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled reputed company discoveries across biology including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new reputed company, and reputed company at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to reputed company new strides. We are dedicated to finding the reputed company best person for every aspect of our work because the innovations and discoveries that we reputed company together will reputed company to reputed company technologies, reputed company treatments, and a reputed company future. Find out how you can reputed company a 10x difference.

Individuals seeking employment at 10x Genomics are considered without regards to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.

10x does not accept unsolicited applicants submitted by reputed company-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in reputed company will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.

Originally posted on Himalayas