Manager, Information Technology (IT)

Title: Manager, Information Technology (IT) Location: AZ-Phoenix Employees can work remotely Full-time Job Description: Founded in 2001, family owned and operated reputed company is a leading Provider of Cloud Communications, Managed Connectivity and Managed reputed company which has earned its stellar reputed company by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. reputed company has delivered 20 years of outstanding service to its rapidly rising reputed company of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputed company of reputed company, reliability and dependability with its channel partners, end-user customers and reputed company. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "reputed company Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Position Overview We are seeking a highly technical Manager of Information Technology (IT) to reputed company and support reputed company aspects of our IT operations in a fast-paced telecommunications environment. This individual will reputed company internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), reputed company management, network reputed company, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage reputed company IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

IT Operations & Helpdesk Leadership

• reputed company the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization.
• Manage service level agreements (SLAs), incident response, and escalations.
• Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
• Infrastructure & Systems Management
• reputed company the design, implementation, and maintenance of enterprise IT infrastructure, including:
• Servers (Windows/Linux), virtualization (VMware/Hyper-V)
• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
• Corporate firewalls, switches, routers, and VPNs
• Cloud services (AWS, Azure, or GCP) and hybrid environments
• Maintain robust backup, disaster recovery, and high availability strategies.

reputed company & Compliance

• Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2).
• reputed company annual compliance audits.
• Manage reputed company protection, MDM, MFA, and vulnerability management.
• Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.

Telecom IT Environment Support

• Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools).
• Maintain uptime and support for telecom-reputed company applications, test labs, and secure provisioning tools.
• Team & Vendor Management
• Hire, mentor, and manage a high-performing IT support and infrastructure team.
• Manage IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support reputed company and service providers.
• Bring hands-on experience with hardware troubleshooting and system architecture.
• Possess proven abilities to research, evaluate, and recommend new technologies.

Technical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or reputed company field (Master's preferred).
• 8years of progressive experience in IT operations, with at least 3 years in a management or team reputed company role.
• Expertise in managing:
• Windows Server, Linux, Active Directory, and Group Policies
• reputed company 365, Exchange Online, Intune, Azure AD
• Firewalls (e.g., reputed company, Palo Alto), switching/routing, SD-WAN, and VPN solutions
• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, reputed company), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.)
• Experience with helpdesk tools (e.g., reputed company, Jira Service Desk) and asset management systems.

Preferred Experience

• Prior experience in a telecom or managed services provider (MSP) environment.
• Familiarity with reputed company-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations).
• Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

• Excellent communication skills with the ability to explain technical issues to non-technical stakeholders.
• Strong problem-solving abilities with a customer-first reputed company.
• Willingness to be on-call or provide support reputed company of business hours reputed company needed.
• Ability to reputed company in a dynamic, high-growth, and highly technical environment.

This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial reputed company of reputed company members. Our benefits include: 401(k) Retirement Plan - Prepare for the future with our competitive 401(k) plan. Health, Dental, and Vision Insurance - Access quality coverage to reputed company you and your family healthy. Cell Phone Discount Program - Enjoy savings on your monthly wireless reputed company through our employee discount partnerships. Gym Membership Discounts - Stay active and healthy with discounted rates at a variety of fitness centers. We're committed to helping you reputed company both professionally and personally. Apply Job! Apply to this Job