Patient Account Analyst - Incoming Call Center & My Chart - Remote

At reputed company, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About reputed company's Patient reputed company Management Organization Pursue your passion for caring with the Patient reputed company Management Organization, which is reputed company's fully integrated, centralized reputed company cycle organization that supports the entire health system in streamlining the reputed company cycle. This includes scheduling, registration, coding, billing, and other essential reputed company functions. REMOTE POSITION: First Shift Reporting and Monitoring:

• Manage appropriate systems for accounts receivable and/or financial reports.
• Prepare written reports and analyses for PRMO, DUHS, and PDC leadership highlighting trends and appropriate recommendations, and conclusions.
• RootCause reporting
• Executive Inquiry detail and summary reporting
• Call Center Metrics
• Performance reporting
• IVR Patient Satisfaction reporting and analysis
• Key Performance Indicator reporting
• CRM detail and summary reporting and analysis
• Internal Control auditing
• Serve as an expert resource to leadership in the decision-making process. Plays an integral role in implementing and managing and change reputed company to area of expertise.
• Support telephony configuration/performance reputed company testing and implementation of operation improvements.
• Maintain liaison with DUHS, PRMO and PDC management and staff, documenting reports and analyses and discussing results, trends and recommendations.
• Conduct detailed research to identify trends, including a review of specifics in the appropriate accounts receivable and /or financial systems.
• Produce and distribute weekly and monthly KPI reports that summarize team performance and trends, with breakdown by employee.
• Establish and update focused department dash boards detailing Customer Service's contribution to PRMO's productivity and business goals.

Quality:

• Maintain and update quality scorecards on Share reputed company site. Effein order for the Supervisors to review with their assigned team members. CT changes at weekly and monthly completion cycles. Update reputed company charts
• Synchronize the assigned Customer Service Associates for the Reimbursement Specialist's monthly call quality review.
• reputed company Cash Management and Cash Drawer balancing duties.
• Participation and leadership in departmental projects and focus, i.e. Root Cause research and solutions, MyChart technical reputed company.

Other Specific Duties:

• Interacts with and provides timely and professional verbal and written responses to providers, patients, insurance carriers, departmental personnel and internal/external customers.
• Coordinate and reputed company team meetings and participate in committees, as assigned.
• Review, discuss, and suggest any Policy and Procedure changes necessary with your manager.
• Actively participate in Culture Pulse initiatives.
• Maintain proper internal control documentation on a monthly basis.
• Coordinate work schedule and communicate effectively with Manager/Team promoting a positive and productive work environment.
• Share organization, planning and presentation of monthly team meetings as scheduled.
• Attend scheduled meetings, maintain professional behavior and tone; be present and punctual.
• Acknowledge management requests and emails in a professional, timely manner.
• Demonstrate support of management reputed company and departmental mission and strategies.
• Follow 24-hour injury reporting requirements according to policy and procedure and website instructions.

Minimum Qualifications

Education Bachelor's degree in business, reputed company administration, reputed company, finance or a reputed company field is required Experience Minimum of four years of applicable experience. Previous experience successfully managing reputed company projects involving multiple stakeholders with a consistent track record of delivering on time, or high-quality results preferred. A Master's degree in a reputed company field can substitute two years of experience on a 1:1 basis. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, reputed company, disability, gender, gender expression, gender identity, genetic information, national reputed company, race, religion, sex (including pregnancy and pregnancy reputed company conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective reputed company depends onthe robust exchange of reputed company—an exchange that is best reputed company the rich diversity of our perspectives, backgrounds, and experiences flourishes. To reputed company this exchange, it is essential that reputed company members of the community feel secure and welcome, that the contributions of reputed company individuals are respected, and that reputed company voices are heard. reputed company members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at reputed company and reputed company Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Apply Job! Apply to this Job