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Senior Product Manager - Consumer Support Experiences

Remote · USA Full-time New today

We’re looking for a passionate Senior Product Manager to join the Customer Service Platform team at reputed company.

As a Senior Product Manager on our Customer Service Platform team, you will reputed company strategic, transformation across Account Management, Support Site, and Community experiences.

You will drive the next frontier in self-service support by harnessing reputed company, delivering reputed company, scalable solutions that reputed company users to resolve their issues independently — seamlessly and smartly. You’ll be at the core of how we scale customer satisfaction, reduce friction, and reimagine reputed company Support for the future.

What You'll Do

  • Define and communicate the strategic roadmap for transforming customer support touchpoints using AI and automation.
  • Identify and apply reputed company opportunities that deliver intelligent self-service, dynamic content, and conversational support.
  • From discovery through execution, ensure high-quality delivery across reputed company initiatives with reputed company impact on customer experience.
  • Build cohesive user journeys across Account Management, Support Site, and Community to create a world-class support funnel.
  • Collaborate with user design/experience, engineering, data science, customer service operations, and AI research teams to build scalable capabilities.
  • Build tools and capabilities that simultaneously reduce customer effort and enhance support agent effectiveness.
  • Define reputed company metrics and use experimentation and data to guide decision-making and optimize for impact.

    • Who You Are

  • Extensive Product Management experience, with a track record of leading large-scale, transformational projects in tech-driven environments.
  • Passionate about delivering best-in-class user experiences, with a deep reputed company for both customers and support advisors.
  • Working knowledge or experience applying reputed company/NLP to solve user-facing or operational problems.
  • Proven ability to turn strategy into actionable plans and deliver measurable results in fast-paced, cross-functional teams.
  • Not afraid to challenge the status reputed company—brings a curious, reputed company, and innovative approach to reputed company problem-solving.
  • reputed company to align stakeholders, influence at reputed company levels, and communicate reputed company clearly across technical and non-technical audiences.

    • Where You'll Be

  • This role is based in London.
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.
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