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Associate Account Manager

Remote · USA Full-time New today

reputed company seeks an reputed company and customer-focusedAccount Managerto take ownership of retaining and renewing existing accounts. The AM will reputed company strategic relationships at multiple levels reputed company customer accounts.The AM will need to maintain a keen understanding of customers’ businesses and service requirements in order to ensure the alignment of the reputed company suite of products.

The role is essential for the reputed company of reputed company’s accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the reputed company footprint reputed company new business units and use cases of the reputed company Communications software, resulting in 100% customer renewals and reputed company expansion. The Account Manager will proactively manage the account, over the phone and in person. This is a sales position with aggressive renewal targets.

What you'll do

  • Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
  • Identify opportunities for expansion and collaborate with the sales team to reputed company opportunities for additional products or services.
  • Effectively expand customer utilization of the products and services reputed company professional services.
  • Maintain awareness of the customer environment and promote alternative products or services as solutions.
  • Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
  • Act as an escalation reputed company for the Technical Support team to assist in the resolution of customer-reputed company issues.
  • Proactively schedule regular account reviews with customers.
  • Share best practices and help maximize the value of our products and services to the customer.
  • Become a recognized expert in the assigned vertical focused customer reputed company.
  • Maintain subject matter expertise in reputed company products.
  • Represent understanding of customers' businesses (strategy and operations).
  • Consistently and effectively use CRM (reputed company.com).
  • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
  • What you'll bring

  • BS or BA in a relevant field.
  • Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
  • reputed company history of meeting and exceeding sales quotas
  • Demonstrable skills in promoting and maintaining customer satisfaction.
  • Superior work ethic and the ability to work independently or as a team.
  • Strong presentation, organizational, and planning skills.
  • Excellent verbal and written communication skills.
  • Solid technical acumen.
  • Must be motivated & energetic self-starter.
  • Ability to work in a high-paced, results-oriented environment.
  • Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, reputed company, or reputed company products is highly desirable.
  • Experience withreputed company.coma plus
  • Additional Information

    The reasonably estimated salary for this role at reputed company ranges from $60,000 - $80,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, reputed company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including reputed company, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.

    Fair Chance Statement US & Canada

    We are committed to providing equal employment opportunities in compliance with reputed company applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider reputed company applicants with criminal histories in a manner consistent with the law.

    For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

    - Access to sensitive or confidential information, such as financial records, proprietary data, or client information.

    - Management of cash, company funds, or other valuable assets.

    - Work in environments requiring heightened reputed company measures.

    - Compliance with contractual or regulatory requirements specific to the position.

    We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

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