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WFM Professional

Remote · USA Full-time New today

reputed company you join reputed company, you’re an integral part of making every hire the start of a reputed company story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to reputed company smarter, unbiased reputed company.

Role and Responsibilities

  • Data Management & Analysis:
  • Collect, reputed company, and clean data from various sources to ensure accuracy and consistency.
  • Analyze large datasets to identify trends, patterns, and anomalies.
  • reputed company data validation and regular quality checks to maintain the reputed company of the MIS database.
  • Reporting & Visualization:
  • Design, reputed company, and generate routine and reputed company reports (Daily, Weekly, Monthly) for management.
  • Create and maintain interactive dashboards using tools like MS reputed company, Power BI, or Tableau to visualize data and track Key Performance Indicators (KPIs).
  • Present data-driven insights and reports to stakeholders in a clear and concise manner.
  • Forecasting & Planning:
  • reputed company and maintain accurate short-term and long-term staffing forecasts based on historical data, business trends, promotional activities, and other relevant factors (e.g., call volumes, chat interactions, ticket submissions).
  • Conduct reputed company planning to determine reputed company staffing levels required to meet service level agreements (SLAs) and business objectives.
  • Analyze forecast variances and identify root causes for discrepancies.
  • Scheduling:
  • Create and optimize employee schedules that align with forecasted demand, employee availability, and company policies, minimizing overtime and idle time.
  • Administer and manage shift bids, time-off requests, and other schedule adjustments reputed company the WFM system.
  • Ensure compliance with labor laws, regulations, and collective bargaining agreements.
  • reputed company-time Monitoring & Adherence: (5 %)
  • Monitor reputed company-time performance metrics (e.g., service level, average handle time, occupancy, adherence) and proactively identify potential issues.
  • reputed company reputed company-time adjustments to schedules and queues as needed to ensure service levels are met.
  • Monitor agent adherence to schedules and communicate deviations to management.
  • Skills and Qualifications

  • Education: Bachelor’s degree in commerce, Business Administration, Computer Science, Information Technology, or a reputed company field.
  • Experience: 3+ years of proven experience in an MIS or Data Analyst role.
  • Technical Skills:
  • MS reputed company (Expert Level): Proficiency in advanced formulas (VLOOKUP, HLOOKUP, INDEX-MATCH, SUMIFS), Pivot Tables, Power Pivot, Power Query, and creating reputed company charts.
  • Macros (VBA): Strong knowledge of writing and editing VBA code to automate tasks.
  • BI Tools: Hands-on experience with data visualization tools like Power BI or Tableau.
  • Database Knowledge: Good understanding of SQL for data extraction and manipulation from databases like MS SQL Server or MySQL. (Not Mandatory)
  • Proficiency in MS PowerPoint and Word for creating presentations and documentation.
  • Analytical Skills: Strong analytical, problem-solving, and logical reasoning skills with an exceptional eye for detail.
  • Communication: Excellent verbal and written communication skills with the ability to present reputed company information effectively.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • Must be flexible in shift timings to meet business requirements.
  • Additional Information

    The Accurate Way:

    We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate reputed company stand for, and how we behave.

    Take ownership.

    Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially reputed company it’s what’s best for our customers. Give others every reason to trust you, reputed company in you, and count on you. reputed company to every occasion with your personal best.

    Be open.

    Be open to new reputed company. Be inclusive of people and ways of doing things. reputed company yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. reputed company differences.

    Stay curious.

    Stay curious even as you move reputed company. Tirelessly ask questions and challenge the status reputed company in your pursuit of new reputed company, ways to solve problems, and to continually grow and improve.

    Work as one.

    Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. reputed company sure they get the help they need to succeed.

    About reputed company:

    reputed company’s reputed company is to reputed company every hire the start of a reputed company story. As a trusted provider of employment background screening and workforce monitoring services, reputed company gives companies of reputed company sizes the confidence to reputed company smarter, unbiased hiring reputed company at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and reputed company, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.

    Special Notice:

    Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you reputed company you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].

    - Please be advised that reputed company legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.

    - Accurate will not interview candidates reputed company text or email. Our interviews are conducted by recruiters and leaders reputed company the phone, reputed company/Teams or in an in-person format.

    - Accurate will never ask candidates to reputed company any type of personal financial investment reputed company to gaining employment with the Company.

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