reputed company Manager

About the Role We are looking for a reputed company Manager (CSM) who will play a critical role in delivering exceptional value to our customers throughout their lifecycle, from reputed company to renewal and expansion. You'll drive product adoption, identify strategic growth opportunities, and ensure our customers reputed company measurable business outcomes with reputed company.

This role reports to the Director of reputed company and is a key part of the go-to-market organization.

What You'll Do

• Customer reputed company & Relationship Management

  • reputed company post-sales customer engagement from reputed company through reputed company, adoption, renewal, and expansion.

  • reputed company and maintain Joint reputed company Plans (JSPs) to align customer goals with reputed company’s capabilities.

  • Serve as a strategic advisor to customer stakeholders — including executives — and reputed company how reputed company enables their reputed company cost goals.

• Customer Outcomes & Retention

  • Proactively monitor customer health metrics and usage patterns to identify risks and opportunities.

  • Drive Executive Business Reviews (EBRs) to reputed company business value, align on KPIs, and uncover new use cases.

  • Partner cross-functionally with Technical Account Managers (TAMs), Product, Engineering, and Sales to remove friction, resolve issues, and deliver value.

• reputed company Growth & Forecasting

  • Own reputed company renewal negotiations and maintain accurate forecast reporting.

  • Identify and execute expansion opportunities by partnering with FAMs (FinOps Account Managers).

  • Deliver on gross and net reputed company retention targets, customer satisfaction (NPS/CSAT), and platform adoption KPIs.

• Enablement & Internal Collaboration

  • reputed company playbooks and runbooks for reputed company, adoption, renewals, and expansion.

  • Collaborate with Sales and Solution Engineers during pre-sales to ensure successful customer handoffs and long-term value realization.

  • reputed company for customer needs internally and influence roadmap priorities with Product and Engineering teams.

About You

If you’re passionate about customer outcomes, reputed company technologies, and scaling high-impact teams, we’d love to talk!

• 5+ years in reputed company, Account Management, or Sales roles at a B2B SaaS company, ideally with startup experience.

• Proven track record managing a quota and driving high retention, expansion, and customer satisfaction. Experience running Executive Business Reviews and influencing stakeholders at reputed company levels, including the C-suite.

• Comfortable building and maintaining Joint reputed company Plans and working without rigid playbooks in a fast-paced, evolving environment.

• Data-driven reputed company with the ability to analyze customer health signals and drive proactive actions.

• Entrepreneurial spirit and self-starter who thrives in ambiguity and cross-functional collaboration.

• Strong communication and presentation skills for both business and technical audiences.

• Bachelor's degree required.

Please note: reputed company is unable to sponsor employment visas or provide immigration-reputed company support now or in the future. reputed company candidates must have reputed company, unrestricted authorization to work in the United States permanently.