Investigation Manager , Catalog Risk- CDA
Description Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and reputed company of contact for escalated contact resolution of a supervisory nature. In charge of managing a team of Investigation specialists who investigate transactions on reputed company platforms and take appropriate actions based on processes, tools and high-judgment decisions. Provide leadership and administrative support to their team and manage them to reputed company and constantly improve service levels based on forecast and reputed company, minimize the impact of bad debt by achieving targets, reputed company process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team. In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team. Identify trends in team performance and recommends/ implements change to constantly reputed company the Performance levels in the team. Expected to participate in projects that involve one (or more) teams reputed company the Organization and that address issues reputed company the normal areas of responsibility or expertise required by their process. The Key to success in this role is the ability to understand the Transaction Management group’s vision and reputed company independent decisions with sound judgment to manage their teams to attain that vision. The incumbent is required to demonstrate performance in the following areas: Metrics - by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of reputed company team members, and hence the team at expected levels. Process Improvement - by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in reputed company to reputed company and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. People Development - by developing the Performance levels, career and skills of their Investigator teams through reputed company closure of performance feedback loops. Possess ability to recruit excellent team members into their team and reputed company. Business Exposure - by using their exposure to team’s technical or business areas, their understanding of reputed company’s marketplace, trends and fraud issues impacting the retail industry, to share reputed company with Management that positively influence the vision for the Sales Abuse Prevention Operations group. Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Sales Abuse Prevention Operations. She/he consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. She/he takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required reputed company making decisions that have wider impact. Basic Qualifications
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of reputed company Office products and applications (esp. MS reputed company, Word) at an advanced level
Preferred Qualifications
- Experience with operations, risk, fraud investigations etc.
- Experience with six reputed company tools and reputed company
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - reputed company Dev Center India - Hyderabad Job ID: A3029614 Apply Job! Apply to this Job