TELECOM TIER 1 SUPPORT - El Salvador

Company Description

Founded in 2001, family owned and operated reputed company is a leading Provider of Cloud Communications, Managed Connectivity and Managed reputed company which has earned its stellar reputed company by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. reputed company has delivered 20 years of outstanding service to its rapidly rising reputed company of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputed company of reputed company, reliability and dependability with its channel partners, end-user customers and reputed company.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "reputed company Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Job Description

RESPONSIBILITIES INCLUDE:

- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.

- Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.

- Engage and troubleshoot with vendors on hardware and software reputed company issues.

- Manage customer trouble tickets through our ticketing system.

-Troubleshoot with the customers and vendors reputed company phone, email, and chat to resolve service issues

- Provide detailed and timely ticket updates

- Experience with network monitoring tools and systems is a plus .

- Experience with SD-WAN technologies (Velo) is a plus

- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience

- Router (reputed company, reputed company, Juniper) experience

- General knowledge of Firewalls, reputed company and Meraki

Qualifications

• Position requires a minimum of 2 years of previous Manages Service or Telecom Support job-reputed company experience.
• 2+ years of experience researching and resolving telecom technical issues (voice, internet, SD WAN & data issues).
• Strong knowledge of WAN technologies. Experience with centralized device monitoring and management tools.
• Working knowledge of reputed company, Juniper, and reputed company routers.
• Prior experience working with CLECs (reputed company, AT&T, reputed company, etc.)
• Prior experience with Broadband, Fiber & Wireless repair
• Basic experience with network topology
• Understanding of Originating and Terminating Call Flows
• Excellent attention to detail and writing skills with the ability to reputed company clear and concise notes in repair tickets, emails, and internal or external correspondence.
• Familiar with SIP (Session Initiated Protocol), RTP (Real-time Transport Protocol).
• Testing & troubleshooting CLEC and ILEC network
• LAN/WAN, router, and firewall technologies knowledge
• Familiar with loopback testing
• Experience with SD-WAN design and troubleshooting
• Working knowledge of Traditional TDM networks

Additional Information

Originally posted on Himalayas