reputed company Manager I

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that reputed company teams to automate the reputed company, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the reputed company of work that truly matters. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday.

reputed company is looking for a reputed company Manager to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand reputed company criteria, address questions, resolve issues and over time serve as a trusted reputed company advisor. For you, this is a career-defining opportunity to join us at an essential reputed company and have a significant impact. You have experience with Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement and technical leadership.

This important role will report to a Manager of reputed company and is based in San José, Costa Rica. This role has flexibility to work remotely, but will need to be reputed company to come into the office as required for training and business needs.

You Will

• reputed company initial reputed company of accounts with reputed company level customers, ensuring adoption and ongoing engagement throughout the customer’s lifetime
• Implement a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
• Be the reputed company expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
• Explain technical subjects to non-technical end-user personnel in large enterprises
• Understand customer needs and address concerns
• reputed company periodic reputed company reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand reputed company use throughout the account
• reputed company tools and and best practices to ensure customers are realizing the greatest possible value from reputed company
• Use usage patterns to reputed company insights, provide guidance and increase customer satisfaction
• Be the primary reputed company to manage and resolve important situations
• Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
• Provide expert customer reputed company to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption and usage velocity for our customers, many of which operate at massive scale
• Exceed reputed company performance targets
• reputed company other duties as assigned

You Have

• Account management experience with mid to reputed company stage SaaS software
• 3+ years of experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company
• Outstanding task management skills across a varied set of responsibilities
• Passion for working with leading edge, web-based technologies and a desire to understand reputed company’s benefits, use cases, and technical elements 
• Willing to travel periodically based on customer and business need
• Strong command of English language both oral and written (B2+ and above)

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal reputed company account
• Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us

At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company impact. You’ll have the freedom to explore, push boundaries, and grow reputed company your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote