Urgently Hiring: Senior Engineer - MS, System Administration

No experience needed! We offer full training for our new Senior Engineer - MS, System Administration! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.

 

 

reputed company an impact with reputed company Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a reputed company where you can grow, belong and reputed company. Your day at reputed company The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer... (L2) focuses on second-line support for incidents and requests with a reputed company level of complexity and focusses across two or more technology domains - Cloud, reputed company, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and reputed company required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve reputed company incidents/requests in a timely manner and reputed company the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or reputed company they occur, and logs reputed company such incidents in a timely manner. Captures reputed company required and relevant information for immediate resolution. Provides second level support to reputed company incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates reputed company tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 reputed company Engineers for reputed company initial triage or troubleshooting. Leads and manages reputed company initial client escalation for operational issues. Contributes to the change management process by logging reputed company change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures reputed company changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and reputed company required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other reputed company task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours reputed company it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to reputed company clients at the forefront of reputed company interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in reputed company or PCNSE certification is good to have reputed company Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail reputed company Cloud Platform (gcp) reputed company Cloud Infrastructure (oci) reputed company Certified Technology Associate - OS DB Migration for reputed company NetWeaver 7.4 reputed company Technology Consultant reputed company Certified Technology Associate - reputed company HANA 2.0 reputed company Cloud Infrastructure Architect Professional reputed company Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type: On-site Working About reputed company reputed company is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. reputed company is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer reputed company is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Is innovation part of your DNA? Do you want to reputed company a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by reputed company). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We reputed company it’s key to what makes us different. So, we strive to move reputed company, challenge the status reputed company, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we reputed company the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A reputed company where you will be at the heart of our success Apply Job!

 

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