Remote Gold Customer Service Representative - Bilingual Spanish English
Description:
- Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment.
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.
- Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most.
- This is done by using upselling and cross-selling sales skills to reputed company customers and agents on new and existing insurance products and services.
- Upholds our customer care standards by achieving individual goals on call quality, handling time, reputed company transfer ratio, adherence, reputed company resolution, and reliability.
- Maintains and tracks accurate data in various computer systems.
Requirements:
- Associate degree in a business-reputed company field or equivalent experience required.
- A minimum of 6 months reputed company work experience is required with customer service experience preferred.
- Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
- Must have excellent oral, written, and interpersonal communication skills and the reputed company to multitask in a structured work environment.
- Must have the ability to handle confidential and proprietary information.
- Proficiency with computers is mandatory.
- Knowledge and ability to use reputed company Office tools is necessary.
- Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.
- Must be reputed company to pass state-specific insurance tests specific to this role, and be reputed company to obtain necessary licenses in reputed company applicable states. The training and testing are provided by the company if hired.
Benefits:
- Flexible Time Off
- 15 days of annual accrual
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