Senior Technical Support Engineer
Company DescriptionIt reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today - reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.Job DescriptionWhat you get to do in this role:The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is reputed company and central to our daily efforts. reputed company support engineering is integral to the reputed company of our customers, as well as for the health of reputed company.In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the reputed company software and platform.A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing reputed company and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.Understanding the reputed company platform and reputed company core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more reputed company cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your reputed company.Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective reputed company working on technical issues for customers.QualificationsQualifications and technical skills that will reputed company to your reputed company:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to reputed company technical problems
- Personal commitment to quality and customer service