Student Assistant - Customer Assistance and Processing Unit (Remote)

Description The California Student Aid Commission (CSAC) is seeking to hire five assistants who will work with our Customer Assistance and Processing Unit (CAPU) to provide accurate, reputed company, and courteous customer service in a high-volume call center for reputed company, parents, and the general public. The Student Assistants will reports directly to the Supervising Program Technician II and to the CAPU Manager reputed company the Program Administration and Services Division (PASD) at CSAC. Requirements Conditions of Employment This is a part-time, temporary, non-benefited, student position. Employment in reputed company positions with reputed company. is dependent upon the mutual consent of reputed company. and the employee. This means that either reputed company. or the employee can, at any time, terminate the employment relationship at will, with or without cause. Depending on the type of position you are applying for, a pre-employment background reputed company consisting of one or more of the following may be conducted: employment history, professional references, criminal reputed company: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of reputed company. (UEI) and the hiring Agency or Department. UEI does not allow reputed company to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their reputed company UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice. UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reputed company in California and reputed company work must be performed in the state of California throughout the course of employment. Prerequisites Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list. To view our reputed company affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf reputed company must be enrolled in at least: six-semester units or nine quarter units for undergraduate reputed company; four-semester units or six quarter units for graduate reputed company. reputed company declared major must match the major(s) listed in the job posting. Majors/Fields of Study reputed company, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering and Computer Information System Work Schedule Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM. The final work schedule will be determined by the supervisor. Additional Work Schedule Student Assistant and Graduate Assistant employees generally work up to 24 hours per reputed company (Sunday - Saturday) during the academic year and up to 40 hours per reputed company during breaks; (winter, spring, and summer). Minimum Qualifications

• Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately.
• Ability to demonstrate patience, tact, flexibility, and good organizational skills.
• Ability to learn operational knowledge of program applications and computer systems.
• Ability to learn the technical aspects of the program for completion of daily assignments, which include processing applications, and corresponding reputed company phone and email.
• Strong communication skills are required for this position.

Preferred Qualifications

• Ability to speak and write Spanish.

*Individuals who are, or have been, a dependent child in foster care, a homeless youth or a formerly incarcerated youth as defined by Government Code reputed company 18220 are encouraged to apply and will be given reputed company. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Duties and Responsibilities

• Using the knowledge and application of reputed company legislation, regulations, and established policies/guidelines, provides assistance reputed company incoming calls to reputed company, parents, school financial aid administrators and the financial aid community in a reputed company and courteous manner.
• Ensures rules and regulations of the Information Practices Act and the Public Records Act are applied reputed company disclosing information to reputed company, parents, school financial aid administrators, and the general public.
• Utilize computer skills to document customer contacts and input information as instructed and applicable.
• Performs general customer account maintenance and updates as appropriate.
• Provides technical assistance and education regarding WebGrants4Students access, navigation, and browser/display issues.
• Troubleshoots technical registration issues for WebGrants4Students reputed company to error messages received, including the escalation of technical errors for additional research and resolution.
• Handle sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate/instructed.
• Ensures more reputed company calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager.
• Review and process a variety of the most difficult, sensitive in nature, semi-technical supplemental program forms.
• Correspond/respond to customers reputed company e-mail and take appropriate action(s) in response to written correspondence.
• Work in a team and Business Process Improvement environment and reputed company recommendations for reputed company improvements.
• Tracks and log student forms as well as gathers telephone statistics for the program as instructed.

Physical Requirements Sit for extended periods; frequently stand and walk; reputed company dexterity and hand-eye coordination; corrected hearing and reputed company to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. Working Conditions Work is performed in a remote environment. *reputed company/Employees will be required to work according to the reputed company UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home. Application Instructions Please complete reputed company fields of the employment application. Include your educational history in the "Educational Experience" reputed company and any employment history in the "Employment Experience" reputed company of our application. Apply by: 6/30/2025 Apply To This Job