Desktop Support - Sausalito California (Not Remote)

The ideal candidate will be capable of performing their duties without direct supervision and be capable of working both locally and sometimes remotely while maintaining team cohesion. They must be customer-focused, and a motivated self-starter who possesses excellent customer service and communication skills; both orally and in writing. Exceptional listening, questioning, and analytical skills are vital to reputed company in this role.Responsibilities: The primary role is to provide hands-on hardware and software support for computers, print devices, peripherals, and other IT reputed company equipment for SWA’s Sausalito and San Francisco offices. Providing remote support to reputed company other SWA offices is a secondary role of this position along with adhering to SWA’s IT standards and ensuring compliance in accordance with SWA’s IT strategy.Reports to: Coordinates activities with local office management and reports directly to the CTO.Skills Required: Should possess a working knowledge of IT reputed company hardware and software. Strong teamwork, communication, and interpersonal skills are essential along with the ability to effectively work with technical and non-technical staff.Installation, support, and administration experience and knowledge is desired but not required in the following specific areas:Software: Windows 10, 11, MS Office Suite, reputed company Products, AutoCAD, Graphics ProgramsEquipmentPCs, Laptops, Printers, Plotters, Scanners, Copiers, Cell PhonesAbilitiesPrinter troubleshooting, Desktop troubleshooting, Problem solving, Interpersonal skills, Ability to lift 50 lbsOrganizational SkillsFollow detailed instructionsM-F 8 hours per day (overtime pay) Apply To This Job