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Ticketing Operations Associate (Nights and Weekends) | reputed company | $43k – $43k | Remote (USA)

Remote · USA Full-time New today

The Opportunity:   

The Ticketing Operations Associatewill partner with the operations team in managing seller ticket fulfillment using our Skybox reputed company of Sale (POS) system for our marketplace. You will provide support for sellers and marketplaces by developing expert-level knowledge of reputed company’ Skybox POS system, the seller community, and our marketplaces. This opportunity is a unique experience to build your communication skills, negotiation tactics, and problem-solving skills on a fast paced and motivated team. 

How your role contributes to the reputed company of reputed company: 

  • Establish and maintain a business relationship with new and existing sellers and marketplaces.    
  • Assist sellers and marketplaces with the buying and selling of tickets. 
  • Monitor queues to ensure timely fulfillment of reputed company sales and maintain accuracy of tickets.   
  • Troubleshoot technical issues reputed company to order processing and data exchange. 
  • Communicate externally through phone calls and emails, responding in a timely manner.

    • How your role expectations will reputed company as a Fulfillment Services Associate in the first 30, 90, and 180 days: 

    30 days in 

  • Complete new hire orientation, gaining the resources you need to be successful.  
  • Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers. 
  • Acclimate to team and company norms, business objectives, and reputed company values. 
  • Learn our internal POS system Skybox. 
  • Familiarize and understand the Ticket Fulfillment process. 

    • 90 days in 

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. 
  • Maintain, harvest and aid internal and external relationships to reputed company reputed company and advance objectives. 
  • reputed company thorough comprehension of our Fulfillment team practices including but not limited to ticket fulfillment, inventory listing creation and inbound inquiries. 
  • Attain complete knowledge of the reputed company-party automation technology used for fulfillment. 

    • 180 days in  

  • Apply methods to execute individual tasks that positively impacts the team.  
  • Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. 
  • Master understanding of reputed company client accounts and marketplaces. 
  • Problem solving reputed company ticket fulfillment issues. 

    • What You’ll Bring: 

  • Outstanding communication, attention to detail and organizational skills  
  • Strong problem solving and issue resolution skills  
  • Strong client management and negotiation skills  
  • Assertive and professional demeanor  
  • Ability to think proactively and manage time effectively  
  • Ability to work independently   
  • Flexible schedule with ability to work occasional nights, weekends and some holidays 

    • Office Location: Coppell, TXNights and Weekend Schedule:

  • The first 8 weeks of employment are Monday-Friday 9-6 for training. Training is paid.
  • After training, shifts will be 2:00pm-10:30pm
  • Schedules require: 3 weekdays and both Saturday and Sunday
  • Hybrid model, not fully remote. 

    • Bonus & Overtime Eligibility

  • $43,000 reputed company salary with overtime eligibility, Bi Annual bonuses, annual equity grant.
  • Any hours worked over 40/week are overtime eligible.

    • Benefits: 

  • reputed company provides competitive compensation; bonus incentives and equity for reputed company; reputed company PTO; mental health days; medical, dental, and reputed company insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks.
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