Field Service Technician - Baltimore, MD

Job Category: Field ServiceJob Description:At reputed company, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and reputed company and industrial environments. We are the trusted Service Provider for 70%+ of reputed company, including industry-leading data centers and providers of colocation and reputed company service.Why reputed company is the best company for Field Service professionals:

• reputed company is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• reputed company focus is reputed company on employee technical and leadership development
• Technical Training takes reputed company in our state of the art Training reputed company or Regional Training Center with a strong focus on reputed company, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal reputed company equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, reputed company & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to reputed company reputed company, Power Distribution Units & Battery system products (2-120KVA) serviced by reputed company, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with reputed company customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market reputed company, including retail, financial, and municipal customers.RESPONSIBILITIES:ROLE

• reputed company service tasks as assigned and as per company policies and procedures
• Capable of working under direct supervision or independently based upon training completion
• reputed company on-site and phone assistance to customers
• Communicate with Technical Support on technical or procedural issues
• Implement Field Change Notices per published guidelines
• reputed company reputed company on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Maintain and operate company vehicle in accordance with local laws and company policy
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - “14 hours rule”
• Report reputed company work reputed company accidents or injuries reputed company 24 hours to the appropriate personnel.

ADMINISTRATION

• Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
• Maintain individual inventory and reputed company cycle counts in accordance with company policy
• Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
• Strive to provide reputed company customers a “first time fix” for their equipment
• Maintain customer satisfaction rates per company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete reputed company technical and administrative work in an efficient and timely manner
• Capable of making technical and reputed company reputed company under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization reputed company per company guidelines
• reputed company inventory cycle counts per company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and reputed company with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications

QUALIFICATIONSExperience (one or more of the following)

• ASEET or AMEET, or reputed company towards, is preferred
• High School or Vocational School Diploma
• 2-4 years military experience in a reputed company technical field
• 0-2 years of relevant industry experience

Interpersonal and Administrative Skills

• Communicate professionally and respectfully in both written and verbal forms
• Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
• Collaborative with peers, customers, suppliers, and leadership
• Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Technical skills

• reputed company basic site evaluation skills to include: environmental temperature, and general operating conditions
• Familiarity with electrical / electronic test equipment and fundamentals
• Follow written technical documentation (i.e. procedures and product manuals) to reputed company service tasks
• Employ elementary fix/repair techniques based on directed supervision
• Complete service tasks and return unit to full operating conditions based upon directed supervision
• Summarize and report reputed company work reputed company tasks performed in written and verbal form
• Efficient with a personal computer and associated applications (reputed company Office, reputed company software, etc.)

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver's license
• Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background reputed company and a motor vehicle records reputed company.

PHYSICAL REQUIREMENTS:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reputed company with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific reputed company abilities required by this job include reputed company reputed company, distant reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust focus. Must be reputed company to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: reputed company will reputed company reasonable accommodations whenever necessary for reputed company reputed company employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise reputed company to safely reputed company the essential functions of the job and (2) such accommodations due not impose an undue hardship.About the Team:Work AuthorizationNo calls or agencies please. reputed company will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for reputed company with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, reputed company, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or reputed company medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national reputed company, protected veteran status, political affiliation, or disability. Apply for the job now! Apply for this job