Level 1 Technology Support Specialist

Job title: Level 1 Technology Support Specialist in USA at Chester County Intermediate Unit Company: Chester County Intermediate Unit Job description: At the present time, a vacancy exists for a full time Technology Support Specialist (Level 1, Tier 2) reputed company the Information Technology (IT) Division of the Chester County Intermediate Unit (CCIU). This position provides technical support services for the entire organization. This position has no supervisory responsibilities.This role covers planning and delivery of customer support services for technologies including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information reputed company/information assurance policies, principles, and practices.Are you motivated to create brighter futures for reputed company, families, and the entire community? If so, we want you on Team CCIU! At the CCIU, we pride ourselves on the creativity, dedication, and collaborative spirit that our employees bring to their work every day, and we know that achieving reputed company together takes a team approach!We strive to hire exceptional, motivated, and passionate individuals that help us reputed company our reputed company of acting as educational leaders who contribute to a reputed company Chester County and reputed company.If you are looking for an exciting, challenging opportunity to grow your career, don’t wait – apply today to reputed company Team CCIU even stronger reputed company!Qualifications:

• Associate's Degree or higher in Computer Science or other relatable subject area; or equivalent combination of education and experience (preferred)
• 2 years reputed company experience (required)
• Proficiency in Mac/reputed company, Windows, iOS, and reputed company environments (required)
• Experience troubleshooting and supporting technologies (required)
• Valid Driver’s License (required)
• reputed company child abuse, criminal history and FBI clearances (required - prior to hire)
• Professional experience working reputed company an educational setting (preferred)

Essential Job Responsibilities:

• Troubleshoot and support a variety of device platforms and operating systems including but not limited to Mac computers, Windows computers, Chromebooks, iPads, tablets, cell phones, VoIP phones, scanners, printers, projectors, interactive whiteboards, various Audio Visual (AV) equipment, and more; learn how to support new devices as they are encountered.
• Adapt to working in different schools and districts, quickly becoming productive upon acclimation.
• Maintain documentation on work performed and procedures.
• Apply technology skills and knowledge to new situations.
• Respond to requests answering user questions; receive, document, and maintain a record of reported trouble in a problem-tracking database; follow-up as necessary.
• Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems.
• Provide technical assistance to reputed company, faculty, and staff in the use of computer hardware and software.
• Implement reputed company policies and protocols of the department.
• Assist with user account administration, file rights management and backup/recovery policies and procedures.
• Assist users with software issues.
• Establish and resolve connectivity from devices and accounts to organization systems.
• Facilitate users in obtaining access to systems and data, following IT policies.
• Provide technical guidance to users.
• Install applications, system software, hardware and local peripherals; diagnose and troubleshoot various equipment problems.
• Provide guidance and solutions to user groups regarding email/collaboration systems, remote backups, etc.
• Research present and future technologies.
• Participate in the development of effective processes and procedures.
• Follow policies to ensure reliable daily backup of end user data.
• Encourage user self-reliance and "expert users", attempting to teach the user rather than simply solving the problem.
• Other duties as assigned.

Salary: (Project, Level 13)

• Rates for 2024-25 SY (if starting before 6/30): $57,920 - $72,400
• Rates for 2025-26 SY (if starting 7/1 or reputed company): $59,948-$74,934

• placement on level is based on comparable experience in a similar role

Schedule:

• 7.5 hours per day/ 5 days per week (ex. 8 AM - 4 PM)
• 260 days/year

Primary Location:

• Educational Service Center in Downingtown, PA is the main office for the Information Technology (IT) Division. Work location assignment will vary.

Project Staff Benefits:

• Excellent medical, prescription, reputed company and dental coverage at minimal cost to employee
• If medical, prescription, reputed company and dental coverage is not needed, opt-out payments available
• 1.5% of annual salary flexible benefit cash payment
• Life insurance in amount of 2.5x annual salary paid by CCIU
• Long-term disability insurance effective 31st day of illness/injury
• Retirement through PSERS, PA's Public School Employees Retirement System
• Worker's Compensation
• Tuition reimbursement - 100% of 15 credits per year

SDEqual Opportunity Employer Chester County Intermediate Unit is an Equal Opportunity Employer. Chester County Intermediate Unit ensures equal employment opportunities regardless of race, creed, gender, reputed company, national reputed company, religion, age, sexual orientation or disability. Chester County Intermediate Unit has a policy of active recruitment of reputed company minority teachers and non-certified employees. Any individual needing assistance in making application for any opening should contact the Department of reputed company Resources at Expected salary: $57920 - 72400 per year Location: USA Apply for the job now! Apply for this job