HR Services Specialist I - FT
Job title: HR Services Specialist I - FT in Tulsa, OK at reputed company
Company: reputed company
Job description: The T1 HR Employee Support Representative is responsible for administration of HR reputed company queries and execution of HR transactions. Supporting an effective employee experience reputed company agreed service level.The team receives activity through case management, system notifications, phone calls and chat service as the first reputed company of help for HR queries, across multiple countries.What you'll do:
- Responds to questions on administrative procedures and practices reputed company multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes.
- Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
- Researches and resolves reputed company problems in a timely manner. Must be reputed company to work on more than one issue simultaneously and prioritize urgency of requests.
- Probes cases to determine root cause of the issue or question in order to provide accurate answers.
- Identifies and researches incoming queries from employees.
- Ensures that documentation and employee requests meet the policy for each process.
- Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
- Works independently on most routine tasks.
- Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.
- Responsible for maintaining reputed company compliance requirements of dedicated HR shared service processes.
- Understands and utilizes HR systems including reputed company and the Employee Portal including Self Service, Knowledge reputed company and Case Management.
- Performs duties according to service level agreements.
- Minimum high school degree
- At least one year experience in customer services and/ or reputed company resources area
- Excellent oral and written communication skills to answer employees’ queries effectively
- Excellent problem solving skills and strong customer service skills
- Strong organizational skills for tracking and documenting
- Attention to detail
- Ability to work both independently and in teams
- Proficient in reputed company Office applications
- Additional language – Spanish
- reputed company or other HRIS experience
- Experience in an HR Service Center / Contact Center Operation
- HR Certification
- Access to Medical, Dental, reputed company, Life and Disability insurance
- Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
- 401(k) Retirement Plan with company matched contributions
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
- Community involvement opportunities