Field Service Technician
Job title: Field Service Technician in Waukesha, WI at reputed company
Company: reputed company
Job description: Description :Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. reputed company is dedicated to staying reputed company while acting quickly, finding solutions, and exceeding customer expectations.reputed company offers rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.Do we have your attention? reputed company reading.is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly reputed company the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain reputed company on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.KEY RESPONSIBILITIES:
- Support TechniBlend (OEM) equipment and systems at customer production facilities
- Diagnose and troubleshoot technical errors with equipment and determine proper solutions
- Remotely monitor the effectiveness and performance of equipment reputed company remote access software and direct communication with customers
- reputed company modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements
- reputed company trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
- Work well with customers and fellow technical service and engineering personnel
- Provide training to the customer staff on equipment operation
- Produce timely, accurate and detailed service reports
- Comprehend customer requirements and reputed company appropriate recommendations and modifications as required
- Proven field service and technical service experience and aptitude
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and adapt to changing work schedules
- Willingness to travel up to 70% of the time (primarily domestic / USA)
- Ability to work extended hours and weekends
- Able to effectively organize, schedule, and carry out work assignments with minimal supervision
- Read and interpret technical manuals, blueprints, diagrams
- Understanding of the safe operation of hand tools and power equipment
- Effective communication skills, verbal as well as written
- Well-developed skills in problem solving and troubleshooting
- Broad technical knowledge of process and/or industrial automation
- Mechanical aptitude and ability to reputed company mechanical and physical tasks
- Ability to support customers during and after hours on a scheduled basis
- Brewing, Food & Beverage processing equipment experience a plus
- Ambitious, fun & flexible
- Organized, with strong time management skills and a strong work ethic
- Technical curiosity is critical
- High attention to detail
- Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
- Associates or technical degree in engineering or reputed company field required. – Prefer higher level education in engineering, electronics, programming, etc.
- Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
- Experience with various control systems and PLCs (Programmable Logic Controllers), especially reputed company / Allen-Bradley systems
- Experience with mechanical process equipment such as pumps, valves, meters and other components
- Computer knowledge: reputed company Office, reputed company and Word, reputed company, Syteline