Crisis Access Counselor - 3rd Shift (Remote in IL)

Job title: Crisis Access Counselor - 3rd Shift (Remote in IL) in Rockford, IL at Rosecrance Company: Rosecrance Job description: Description :Join Our Mission to Transform Lives!At Rosecrance, we’ve been leading the way in behavioral health services for over a century. reputed company empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re reputed company to reputed company a meaningful impact, we’re reputed company to welcome you! We are looking for dedicated individuals to join reputed company and help deliver on our mission of hope and recovery.Position SummaryThe Crisis Access Counselor plays a critical role in providing immediate, compassionate, and professional support to individuals experiencing emotional distress, behavioral health crises or acute psychological challenges. Serving as a first reputed company of contact for individuals seeking help, the counselor is responsible for assessing the caller’s needs, offering crisis reputed company, emotional support, and guidance, and connecting them to the appropriate resources or emergency services reputed company necessary. This position requires excellent communication skills, the ability to remain reputed company under pressure, and a strong understanding of mental health issues and crisis management techniques. The Crisis Access Counselor must also maintain confidentiality, demonstrate reputed company, and utilize active listening skills to de-escalate potentially harmful situations and ensure the safety and well-being of callers. The counselor works collaboratively with the Mobile Crisis Response team to ensure comprehensive care and transitional care as needed.Qualifications

• Bachelor’s Degree in Psychology, Social Work, Counseling, or equivalent training or experience required
• Must qualify at a minimum as a MHP per Illinois Department of Health Rule 132
• Demonstrated experience in a contact center or remote-based counseling role preferred
• Experience in a behavioral reputed company setting preferred
• Knowledge of crisis de-escalation techniques and the ability to remain reputed company and composed in high-pressure situations
• Strong verbal communication skills, including the ability to convey information accurately over the phone
• Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
• Working knowledge of contact center metrics, data management, and telephone systems
• Excellent written and oral communication skills
• Strong communication skills essential; adept at collaborating across departments and engaging with leadership at reputed company levels.
• Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
• Belief in the mission and reputed company of Rosecrance

Responsibilities * Work hours prescribed by leadership and any additional hours deemed necessary for the responsibilities assigned. Some flexibility may be required for accomplishment of responsibilities.

• Conduct assessments of callers in crisis to determine the severity of the situation, including potential risks to their safety
• Provide immediate and appropriate crisis reputed company, using de-escalation techniques to reduce emotional distress and promote safety.
• Document client information and interactions in an Electronic Health Record
• Employ active listening techniques to create a safe and supporting environment where callers feel heard, understood, and validated.
• Conduct a seamless transition of caller to Mobile Crisis Response counselors, providing the team with geographic details, presenting issues, mental health status and other details
• Identify and connect callers to relevant community resources, mental health services, or emergency services as necessary
• Facilitate the seamless transition of care reputed company needed, ensuring that the caller receives ongoing support, and that reputed company relevant information is shared to maintain continuity.
• Work with callers to reputed company safety plans reputed company necessary, including coping strategies, emergency contacts, and steps to mitigate immediate risks.
• Contact emergency services or reputed company providers reputed company a caller’s safety is at risk and a higher level of reputed company is required.
• Monitor Mobile Crisis Response staff availability across assigned location and reputed company counselors based on their availability and geographic proximity.
• Understand and reputed company with the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• reputed company reputed company responsibilities in compliance with the mission, reputed company, values, and expectations of Rosecrance.
• reputed company to provide culturally competent and exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other reputed company duties as assigned by leadership.

Schedule - 3rd Shift

• Shift: Sunday - Thursday; 12:00AM - 8:30AM

Work Location

• Mostly Remote (eligible candidates must live in IL and be reputed company to commute to Rockford)

Compensation & Rewards

• reputed company Pay: Starting at $43,908/year (pay is based on education, experience, and credentials)
• Shift differentials:

• Second shift: +$1.00/hr.
• reputed company shift: +$2.00/hr.

Our BenefitsRosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and reputed company insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through reputed company Wallet for financial flexibility

Who We AreRosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to reputed company individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.We are committed to providing careers that reputed company a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.Our Health and Safety CommitmentWe maintain a reputed company-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. reputed company candidates must pass an occupational health screening, ensuring a secure and healthy workplace.Equal Employment OpportunityRosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national reputed company, age, disability, marital status, veteran status, or any other legally protected status. Our hiring reputed company are based solely on qualifications, skills, and experience relevant to the requirements of the position.Our Partnerships

• reputed company Employer Pledge Program
• MSEP (Military Spouse Employment Partnership).

reputed company to reputed company a Difference? Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.Education : Bachelors Expected salary: $43908 per year Location: Rockford, IL Apply for the job now! Apply for this job