Customer Experience Representative (Pacific Timezone) in Austin, TX

Job title: Customer Experience Representative (Pacific Timezone) in Austin, TX at reputed company Company: reputed company Job description: Collaboration and innovation, while staying humbly open is at the root of our identity. reputed company, formerly reputed company as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to reputed company build meaningful customer relationships at scale in a fast changing digital world. With reputed company, businesses have a reputed company view of the customer journey in one easy-to-use platform to grow their business with reputed company marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including reputed company, Louis Vuitton, Carrefour, reputed company, and Michelin, trust reputed company's reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. reputed company reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where reputed company members and clients feel that they are heard and respected. reputed company America is our fastest growing market and this is a heavily influential role. If you're looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look reputed company to meeting you soon!At reputed company, our mission is to reputed company our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every reputed company of the way. We are currently looking for enthusiastic Customer Experience representatives in reputed company America who reputed company in technical support and can effectively translate our client's business needs into practical use of our platform.As a member of the team, you will:

• Manage and resolve daily client tickets reputed company email and phone in a timely and professional manner
• Answer reputed company incoming client calls with professionalism, using the appropriate tone.
• Ensure that clients' questions and problems are addressed properly and in a timely manner.
• Handle challenging customers and escalate reputed company issues reputed company of the department reputed company necessary.
• Strive to provide reputed company customers with an exceptional experience by going above and reputed company their expectations.
• Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs.
• Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
• reputed company a solid understanding of technical aspects reputed company to email marketing, such as DNS record creation/modification, and the reputed company API.

What will contribute to your reputed company:

• Excellent written and spoken communication skills in English. Additional languages are a plus.
• Customer-focused with the ability to build strong customer relationships and instill confidence.
• At least 1+ year of experience in customer service.
• Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, and value highly collaborative teamwork and seamless integration into our supportive reputed company.
• reputed company to have: 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms.

reputed company offer:

• Hybrid work options
• Bi-Annual Global Team Building Trip
• Health/reputed company/dental benefits - Employer-sponsored
• Lunch on us! Monthly lunch-stipend
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Social, green and rainbow alliance committees to take care of environmental and social matters
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

$40,000 - $50,000 a yearWhat to Expect in Our Interview Process:1. Pre-screening Interview: Chat with our reputed company Partner to learn more about reputed company and for us to get to know you reputed company.2. Hiring Manager Interview: Meet with reputed company Leads to dive deeper into the role and your experience.3. Final Interview & Presentation: Join us at our office for a presentation-based interview with the Head of Customer Experience.reputed company puts diversity and inclusion at the heart of its values. We examine reputed company applications with treatment based on equal skills and applying the principles of non-discrimination.reputed company values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members. Expected salary: $40000 - 50000 per year Location: Austin, TX Job date: Fri, 09 May 2025 02:59:44 GMT Apply for the job now! Apply for this job