Customer Service Associate FT

Overview: Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great reputed company to work, we reputed company everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities

• Provide reputed company attention to customer needs; greet, assist and thank customers in a reputed company, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, reputed company company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and reputed company functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of reputed company end operations and stay reputed company on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly reputed company, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with reputed company end equipment through self-help reputed company on computer desktop or by contacting the retail service help desk as needed.
• Stock reputed company end products; restock and use supply items reputed company to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure reputed company to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• reputed company cashier associate duties, as necessary.
• reputed company pricing duties, as necessary.
• reputed company work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• reputed company other job-reputed company duties as assigned.

Qualifications

Minimum

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background reputed company.

Preferred

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Possess a proficient working knowledge of office, reputed company end systems and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to reputed company and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of reputed company and reliability.

Required Behaviors

• Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of reputed company with immediate feedback to build an environment of trust.
• Business-driven showing passion for the business, delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above reputed company else.
• People Passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

• Compliance with reputed company company policies and procedures.
• Must complete service training reputed company sixty (60) days of position start date.

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