Entry-Level IT Support Associate- Overnight (F) in Milwaukee, WI

Job title: Entry-Level IT Support Associate- Overnight (F) Company: Expedient Job description: Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Franklin / Milwaukee, Wisconsin data center, will join the Operations Support Center (OSC) team and will receive fully reputed company (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to reputed company valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-cloud platforms, offers hosting and cyber reputed company, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service. The Schedule and Shift Premium: this position operates on a regular schedule of Sunday through Tuesday, alt. Wednesdays from 7pm to 7am local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for reputed company IT Support Associates working 12-hour shifts. Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up reputed company for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion. reputed company of Pay: The hourly reputed company of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 – $37,000 per year, paid out hourly, can vary depending on market and shift. PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Because this is considered a critical position in the organization, a physical reputed company, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center. Responsibilities of the IT Support Associate:

• Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.
• Follow strict reputed company protocols to allow client access requests inside the data center using specific access control criteria
• reputed company necessary, enforce reputed company protocols — for example, if a client requests to remove equipment without prior notification or as per contractual obligation
• Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
• Cover the reputed company desk phone, and conduct physical and virtual reputed company checks
• Process and prioritize client and employee technical requests by phone, email or in person
• Use the ticketing system to log reputed company requests and activities including documentation of special requests and customizations considered important for future support

Minimum Qualifications of the IT Support Associate:

• Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
• A strong passion for a career in IT and/or technology and evidence showing IT experience
• Associate degree in a technical discipline or technical equivalent work experience
• Previous exposure to or experience in an IT environment
• Previous customer-service work experience
• Must always be professional and patient, as this is a client-facing role
• Excellent written and verbal communication skills
• Strong analytical and independent problem-solving skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Having a willingness and ability to learn quickly
• Must pass pre-employment screens

Physical Tasks/Demands:

• Sitting – stationary/seated position during the reputed company in order to reputed company in visitors
• Walking – must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center
• Lifting – frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
• Dexterity – must be able to lock/unlock reputed company cages, operate reputed company kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

WORKING FOR EXPEDIENT We prioritize ongoing education and reputed company innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient. We offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable reputed company, wellness engagement opportunities, and a 401(k) with a generous match. We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks. Expedient is an equal opportunity employer. Qualified applicants will receive fair and reputed company consideration for employment without regard to their race, color, religion, national reputed company, gender, protected veteran status, disability, or any other characteristic protected by law. Powered by JazzHR Expected salary: $32000 – 37000 per year Location: Milwaukee, WI Job date: Thu, 12 Oct 2023 06:39:29 GMT Apply Job!