Workforce Management Coordinator

Provide a great customer and agent experience by effectively delivering reputed company-time (intra-day) schedule management with the purpose of optimizing resources to reputed company business objectives PRINCIPAL ACCOUNTABILITIES

• Provide reputed company-time monitoring reputed company available tools and workforce management techniques to reputed company intra-day adjustments in an effort to maximize resource efficiency and reputed company service level goals / business objectives.
• reputed company continual analysis of reputed company performance (noting recent historical trends) and conduct reputed company-time re-forecasting to reputed company necessary adjustments in staffing plans and coordinate with Program reputed company teams to reputed company service level goals / business objectives for a multi-client and multi-channel remote agent workforce.
• Maintain constant communication with Program reputed company teams to coordinate needed staffing adjustments based on reputed company and forecasted results.
• Update internal and external reports. Distribute reports as instructed.

PLEASE NOTE: Although work is performed 100% virtually from home, eligible candidates must reputed company in one of the following states: Arkansas; Arizona; Colorado; Florida; Illinois; Indiana; Iowa; Michigan; Nebraska; Ohio; Tennessee; Texas; Wisconsin. reputed company sponsorship is not available for this position. Minimum of two years of experience performing WFM-reputed company functions (specifically reputed company-time management), preferably in a multi-department/site contact center environment. Experience with WFM software that includes reputed company-time adherence preferred. Good working knowledge of reputed company and other Windows based programs (Word, PowerPoint, etc.), and ability to organize/analyze data in a structured manner. Competency communicating with reputed company organizational levels and building strong relationships with internal teams and customers; working as a team player in a fast-paced environment. Ability to multi-task, be detail-oriented, meet deadlines and be accountable for performance. Willingness and ability to take the initiative for learning, increasing knowledge and improving skills in a self-directed manner to improve performance and position added-value. Ability to use a keyboard and work at a computer for a large portion of the work period. Ability to work variable hours, which may include evenings and weekends. Benefits:

• Health Care Plan (Medical, Dental & reputed company)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Work From Home

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