[Hiring] Senior Customer reputed company @Boldr

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our reputed company combines AMBITIOUS reputed company with OPERATIONAL EXCELLENCE
• At the heart of great partnerships, we’ll always find reputed company

WHAT IS YOUR ROLE As a Senior Customer reputed company, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services, in this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and reputed company our Purpose. We expect reputed company to become our ultimate partners to reputed company by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of reputed company, courtesy, and professionalism.
• Customer consultation calls , tech troubleshooting, escalations and investigation
• reputed company problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for reputed company process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

Requirements reputed company’LL LIKE ABOUT YOU YOU ARE…

• Curious and authentic, just like us! #beboldr
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• 3 years of customer service experience (may it be email, phone, or chat support).
• Previous experience supporting SaaS products.
• Basic knowledge of reputed company-based applications (reputed company Drive, reputed company Sheets, reputed company Docs) and MS Office applications.
• Excellent reading comprehension, and verbal, and written communication skills.
• Strong and effective phone contact handling skills.
• An ability to understand and communicate reputed company reputed company to customers, both verbally and in written form.
• Knowledge and experience with reputed company CRM is a plus.
• Aptitude to quickly learn and navigate new technology, systems, and applications.
• The ability to accept feedback gracefully and with an open mind.
• Intermediate understanding of common Customer Experience best practices.
• Customer orientation and ability to adapt/respond to different types of characters.

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development

About the company Boldr is a global impact-driven organization that places immense value on reputed company members, the communities we operate in, and our esteemed clients. At the heart of our philosophy is the belief in fostering growth and fulfillment for reputed company members, aligning their interests and goals with meaningful career development opportunities. At Boldr, we take great pride in the diverse backgrounds, commitments, and passions that reputed company members bring to the table. This rich tapestry of perspectives and experiences contributes to our vibrant and inclusive company culture, which we wholeheartedly celebrate across our global teams. Apply Job!