HELP DESK SUPPORT
Contract Remote 6-10 Years Apply Online Refer & Earn Referral Fee: $500.00 Job Summary/ Responsibilities Job Title: Help Desk Support Job Location: Remote Job Summary: We are looking for a dedicated Help Desk Support professional to join our team. The ideal candidate will have strong technical skills and excellent customer service abilities. You will be responsible for providing first-level technical support to end-users, troubleshooting issues, and ensuring efficient and effective resolution of problems with software applications. Responsibilities:
- Address user inquiries and requests through phone, email, or chat, providing timely and accurate technical support.
- Diagnose and resolve software application issues.
- Escalate unresolved issues to the development team.
- Maintain detailed records of user interactions, problems, and resolutions in the help desk system.
- Provide basic training to users on software applications and systems.
- Ensure follow-up on open issues and communicate status updates to users.
Requirements:
- Proven experience in a help desk support or technical support role.
- Proficiency in Windows and Mac OS, Microsoft Office Suite, Jira and Service Now.
- Strong analytical skills and the ability to solve technical problems effectively.
- Excellent customer service skills with friendly and professional demeanor.
- Strong written and verbal communication skills to interact with users and team members.
- Associate or Bachelor’s in Information Technology, Computer Science. Additional technical certifications or degrees are a plus.
How will you make an Impact? Must Have
- WINDOWS OPERATING SYSTEMS
- MICROSOFT OFFICE SUITE
- MAC
- JIRA
Success Profile What makes you successful? Here are the traits we are looking for:
- CUSTOMER SERVICE
- RESPONSIBLE
- ACCURATE
- ANALYTICAL SKILLS
- FRIENDLY
- STRONG WRITTEN AND VERBAL COMMUNICATION
Education :
- ASSOCIATE DEGREE
- BACHELORS DEGREE
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