Customer Service Specialist - 3rd Shift
This a Full Remote job, the offer is available from: Kentucky (USA) reputed company is where you can power your possible. If you want to reputed company your true potential, chart new paths, reputed company new skills, collaborate with bright minds, and reputed company a meaningful impact, we want to hear from you. reputed company is looking for a Customer Service Specialist to join reputed company! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues. This will be a 12am - 8:30am M-F shift and will be reputed company to Work from Home. What you’ll do
- Responds to customer support inquiries reputed company telephone or written format in an empathetic and reputed company values driven manner
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
What experience you need
- High School Diploma or equivalent
- At least 1 year of IT Help Desk or PC experience, or reputed company knowledge
- At least 1 year of customer service experience, preferably in a call-center environment.
What could set you apart
- Associates or Bachelor’s degree in Computer Science, Social Work, Communications or reputed company field
- At least 1 year of experience documenting quality assurance processes
- At least 1 year of PC configuration and installation experience
- At least 1 year experience in a call-center setting
We offer comprehensive compensation and reputed company packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you reputed company to power your possible? Apply today, and get started on a path toward an exciting new career at reputed company, where you can reputed company a difference! Primary Location: USA-KY-Louisville Function: Function - Fulfillment / Operations Schedule: Full time This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply Job!