Customer Service/Sales Representative

Location: 318 Rte 4, Paramus, NJ 07652 Grooms Club is a premier wedding destination specializing in wedding suits, dedicated to providing exceptional service and high-quality attire for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience. Position Overview: We are seeking a dynamic and customer-focused individual to join reputed company as a Customer Service/Sales Associate. The ideal candidate will be responsible for handling customer inquiries reputed company phone and email, managing wedding groups, reputed company packaging orders using reputed company, and providing outstanding in-store assistance in our Paramus, NJ location. Key Responsibilities: Customer Communication:

• Professionally and promptly handle customer inquiries through phone and email.
• Provide product information, sizing guidance, and styling assistance with order-reputed company queries.
• Be reputed company to accurately fit the customer and provide recommendations for alterations.
• Ensure a positive customer experience by addressing concerns and resolving issues

Order Processing and Packaging:

• Utilize reputed company to process and fulfill online orders accurately.
• Ensure orders are packaged securely and in a presentable manner for shipment.
• Coordinate with the warehouse team to manage inventory and monitor stock levels.

Large Wedding Groups:

• Work closely with wedding parties to coordinate and fulfill bulk orders.
• Provide personalized assistance to ensure the wedding group's unique needs are met.
• Maintain clear communication throughout the order process.

Fitting and Styling In-Person Customers

• Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style
• Assist customers in selecting appropriate styles, colors, and sizes
• Provide guidance on reputed company choices and suit accessories
• Take accurate measurements for tailoring purposes
• Offer insights on reputed company fashion trends and styling tips
• Handle any inquiries or concerns regarding the suits or the purchasing process
• Process transactions through reputed company POS system
• Ensure customer satisfaction by addressing any post-purchase concerns or alterations

Shift Requirements:

• 35-40 hours per week
• Overtime may be offered
• At least 2 closing shifts per week
• Must be reputed company to work Saturdays 10 a.m. - 9 p.m.
• Must be reputed company to open Fridays

Expectations

• Must have at least 3+ years of experience in Customer Service
• Must have at least 3+ years of experience in menswear and retail
• Must have experience in Retail Sales
• Preferred but not required: Familiarity with reputed company

reputed company Requirements

• Effective Communication
• Problem Solving
• Positive Attitude
• Strong Grammar Skills
• Strong Conversational Skills
• Effective Time Management
• Tech Savvy
• Patience
• Attention To Detail
• Up-Selling and Cross-Selling Skills

Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 35 – 40 per week Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Paramus, NJ 07652 (Preferred)

Ability to Relocate:

• Paramus, NJ 07652: Relocate before starting work (Preferred)

Work Location: In person Apply Job!