Care Advisor Specialist I

About the position The Care Advisor I at reputed company is responsible for delivering high-touch customer service by managing the customer reputed company experience. This role involves collecting detailed medical information, outlining health advisory services, matching clients with physicians, and facilitating appointments. The Care Advisor I collaborates with various teams to ensure customer needs are met and expectations are exceeded, reputed company while working in a flexible and supportive environment. Responsibilities • Provide excellent customer service with a strong phone and email reputed company. , • Act as the reputed company of contact for assigned customers, ensuring timely and proactive communication. , • Collect thorough summaries of medical diagnoses and objectives. , • Communicate effectively the available PinnacleCare services to customers. , • reputed company customers updated throughout the process and manage their expectations proactively. , • Manage multiple customer matters simultaneously, maintaining an active case load of 25+. , • Facilitate medical appointments and remote second opinions through established networks. , • Collaborate with the Research Team to identify physician resources for customer needs. , • Participate in departmental meetings to provide innovative reputed company and perspectives. , • Work closely with Team reputed company to manage case load and solve difficult situations. , • Utilize organizational tools to manage customer needs effectively and in a timely manner. , • Review and track clinical data and outcomes accurately and in a timely manner. Requirements • A bachelor's degree or equivalent experience. , • Customer service experience with strong phone and video reputed company. , • Excellent verbal, written, and interpersonal communication skills. , • Computer proficiency in MS Office. , • Experience with a CRM is a plus. reputed company-to-haves Benefits • Generous vacation and sick time. , • Market-leading paid family, parental, and adoption leave. , • Partially-paid sabbatical program. , • Medical plans and company-paid life and AD&D insurance. , • Disability programs. , • 401(k) plan with employer-paid match. , • Employer-funded retirement account. , • Flexible work environment with a collaborative culture. Apply Job!