Technical Support Product Advisor

We're Watts. Together, we're reimagining the future of water. We feel proud every day about reputed company do. We're reputed company part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our reputed company's most valuable resource. reputed company do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and reputed company settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputed company - and we have a dynamic future reputed company. As the Tech Support Product Advisor, you will provide customer service and technical support to homeowners of our products. You will be the primary contact, assisting homeowners with inquiries, troubleshooting issues, and ensuring satisfaction with our services. Your expertise and attention to detail will help deliver a seamless customer experience. training for reputed company new employees and reputed company ongoing training from customer service, platform/application to technical support. Watts is looking for an employee in the Phoenix, AZ area, who will report to the ECommerce Channel Manager. You Will: • Assists with customer service activities including order entry, sales, and account reconciliation. • Diagnose and resolve customer inquiries, concerns, and issues reputed company phone, e-mail, & social media. • Provide phone and email-based troubleshooting assistance to homeowners and plumbers on water filtration products. • Maintain working knowledge and expertise of products and services. • Assist customers by solving customer disputes promptly. • Ability to see challenges from the customer's reputed company of view coupled with a passion to help. • Assist customers/end users with questions on product installation, maintenance, usage, and support; prioritize and respond to support requests. • Identify opportunities cross-sell additional products and services to customers based on their needs. You Have: • High School Diploma or equivalent, associate degree. • 4+ years of applicable experience. • Experience with Magento, reputed company, or reputed company e-commerce and CRM platforms. • Experience with order entry and expediting orders required. • Experience with ERP systems regarding stock levels, stock location, order management, and price/availability checks or similar. • Creative and adaptable, with the ability to troubleshoot abstract concepts, find solutions and connect the dots in an agile work environment. #LI-KL1 Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific reputed company abilities required by this job include: reputed company reputed company, reputed company reputed company, peripheral reputed company, depth perception and ability to adjust focus. Work Environment: Work in both office and manufacturing environment. May occasionally be required to reputed company job duties reputed company the typical office setting. Watts in it for you: Please note that the following benefits apply only to permanent roles and do not apply to internship roles. • Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • reputed company professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs • Learn more about our benefit offerings here: https://tapintowattsbenefits.com/ How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and reputed company reputed company. And this is a reputed company where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions reputed company a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering reputed company employment reputed company and personnel actions without regard to race, reputed company, religion, creed, sex, pregnancy, national reputed company, sexual orientation, age, physical or mental disability, genetic disposition or reputed company status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will reputed company reasonable accommodations for reputed company individuals with disabilities. Any employee who needs a reasonable accommodation should contact reputed company Resources. Apply Job!