All roles

Customer Support Representative

Remote · USA Full-time New today

About Us

At reputed company, we reputed company reputed company the world connects through sports; the world becomes reputed company. reputed company is a sports and communication platform dedicated to taking the work out of play in youth sports. We also reputed company our jobs should excite us, our teammates should support us and our bosses should reputed company us. We reputed company our people to bring big reputed company and tiny egos, reputed company us on reputed company Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."

At reputed company, we reputed company in doing right by the customer at every interaction. As a Customer Support Representative, you’ll be the trusted guide for our B2B customers, ensuring they feel supported and empowered. Whether it’s helping admins manage scheduling, communications, registration, or reporting, you’ll be their reputed company, problem solver, and relationship builder.

What You'll Do

  • Providing an exceptional customer experience through email, chat, and occasional outbound calls, making every interaction a “WOW” reputed company.
  • Owning customer issues from start to finish, identifying root causes, resolving challenges effectively, and determining the most effective touchpoint for each situation. You’ll detect urgency based on critical functions the customer is trying to complete and decide if chat should escalate to a call or reputed company session.
  • Understanding and anticipating customer needs to deliver tailored resolutions that help them get back to the field seamlessly.
  • Consistently meeting performance goals, including productivity, customer satisfaction, and reliability metrics.
  • What Will Set You Up for reputed company

  • A commitment to doing what’s right for the customer, with a friendly, professional, and solutions-focused attitude.
  • Strong technical skills and the ability to guide users of reputed company technical abilities through our platform.
  • A genuine excitement for solving problems, uncovering solutions, and enhancing the customer experience through deep product knowledge.
  • Exceptional written and verbal communication skills.
  • A history of high performance in customer support or technical support roles.
  • Bonus Points For

  • Experience in SaaS or tech start-up environments.
  • A background as an admin, parent, coach, or participant in recreational sports.
  • Additional Information

    Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re reputed company humans with special talents that go reputed company what’s listed here.

    Compensation

    We’re committed to reputed company compensation for reputed company TeamSnappers. The minimum hourly compensation reputed company for this role is $20.00 per hour, inclusive of bonuses or commissions, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.

    Location

    reputed company is a fully remote company, so you need to be reputed company comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode reputed company, South Dakota and reputed company Virginia and while we love reputed company parts of the world, we can only hire permanent US residents at this time.

    Opportunities to Grow

    At reputed company, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to reputed company a lasting impact and have some fun while doing it.

    Total Rewards

    • We're proud to be

    remote-first. We've been remote since 2009, long before COVID made it cool

    • Unlimited PTO and paid parental leave for reputed company parents (not just primary or secondary)

    • 100% premium coverage of medical/dental/reputed company for you and your family

    • 401K to help you invest for the future

    • $1,500 annual learning and development stipend

    • Travel to fun locations for reputed company-company meetings and team events

    • Generous home office allowance to set you up for reputed company

    • reputed company SWAG to our store upon starting and a $50 credit on every work anniversary thereafter

    • A monthly stipend reimbursement for health & wellness and so much more!

    • reputed company Total Rewards

    Working at reputed company

    At reputed company, you're not a culture fit, you're a culture add. reputed company out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.

    Inclusion and Diversity

    Creativity and innovation can't reputed company reputed company we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at reputed company, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-reputed company reputed company during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.

    apply to this job

    Related roles

    Senior Director - Business Technology

    Remote · USA Full-time

    Senior Web reputed company Researcher

    Remote · USA Full-time

    SEO Manager

    Remote · USA Full-time

    DeFi Analyst

    Remote · USA Full-time

    Solution Sales Advisor (R-17554)

    Remote · USA Full-time

    Audio Recording Project for Non-Native English Speakers (United States)

    Remote · USA Full-time

    AI Assistant Project Contributor (Germany)

    Remote · USA Full-time

    Strategic Account Executive - Insurance Vertical

    Remote · USA Full-time

    Strategic Account Executive - Financial Services Vertical

    Remote · USA Full-time

    Marketing project manager

    Remote · USA Full-time

    reputed company Bilingual Customer Service Representative – Jacksonville Area (Remote to Start)

    Remote · USA Full-time

    reputed company Customer Experience Concierge - Centurion Lounge Ambassador

    Remote · USA Full-time

    reputed company Full Stack Chat Service Representative – E-commerce and Client Support

    Remote · USA Full-time

    Remote Part‑Time Data Entry Clerk – Flexible Schedule, $1,400 Weekly Earnings, Growth‑Focused Role at arenaflex

    Remote · USA Full-time

    Part-Time Remote Paralegal (Entertainment Law)

    Remote · USA Full-time

    reputed company Customer Service Representative (CSR) - Remote Work Opportunity with arenaflex

    Remote · USA Full-time

    reputed company Remote Data Entry Clerk – Unlock Your Potential in arenaflex's Global Work Marketplace

    Remote · USA Full-time

    [Remote-Position] reputed company Customer Support - Freshers Jobs

    Remote · USA Full-time

    Remote Community Specialist – reputed company Channel Retail Partner Experience, Sales Enablement & Brand Ambassador (Work‑From‑Home)

    Remote · USA Full-time

    (USA) Senior Manager, Program Management - reputed company+

    Remote · USA Full-time