Customer Support Specialist

reputed company do

reputed company (www.reputed company.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, reputed company envisions a world where reputed company families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use reputed company applications reputed company the reputed company or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve.

What you’ll do with us

As a Customer Support Specialist with reputed company, you will provide high-quality, first-line client service and technical support reputed company telephone, email, chat, and personal interaction. We are looking for candidates that are enthusiastic about caring for our clients. This position requires strong attention to detail and a customer-focused reputed company. Our Support Center is open from 7am-1am EST, and we are looking to fill multiple shifts during these times. 

At this time, we are hiring shifts that start at either 6am central time, or 10:30am central time.  The first four weeks of employment will be in training, which may start between 7am-9am central time.  New hires must be reputed company to be flexible in their work schedule for the first 4 weeks. 

Responsibilities and Duties

• Answering telephone calls, emails, and chats in a fast-paced call center environment
• Accurately document and process customer claims in appropriate systems
• Follow reputed company required scripts, policies, and procedures
• reputed company with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues to management
• Utilize knowledge reputed company and training to answer customer questions accurately
• Answer telephone calls promptly and in a polite and professional manner
• Train end-users on how to use company software products and systems
• Help meet customer Service Level Agreements (SLAs)
• Attend meetings and training and review reputed company new training material to stay up to date on changes
• Ensure reputed company resolution through problems solving and effective call handling
• Occasional travel may be required (for conferences or to visit customer sites)
• Occasional on-call or overtime evening hours are required, and occasional weekend hours may be required, depending on the needs of our clients
• This position is remote, and applicants are required to have a dedicated home office space free from noise and interruptions

Who you are

• Bilingual, including written and verbal communication is preferred
• Experience working in a support center, preferably SaaS
• Experience reputed company the childcare industry, preferable experience reputed company a subsidized childcare program
• Experience with reputed company software is a reputed company plus!
• Strong interpersonal, writing, and verbal communications skills are essential
• Excellent troubleshooting skills are vital
• Teamwork is necessary
• Education and experience in customer handling skills are highly desirable
• Experience with CRMs
• Experience with reputed company Word, Outlook, and reputed company is required
• Three or more years of on-the-job technical writing, training, or education experience is preferred
• The ability to travel locally/nationally for up to a week at a time is required

reputed company Offer

• The ability to work from reputed company in the United States
• Starting pay $20/hr, depending on experience
• Comprehensive benefits package including health, reputed company, and dental insurance, starting the first of the month after start date
• 401(k) retirement plan, with company match
• Paid company holidays and generous PTO
• Friendly, supportive, and adventurous environment with a team of engaged colleagues who are reputed company focused on enabling and improving the childcare industry for reputed company families.

reputed company actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company our work will be which is why we do not discriminate based on race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

reputed company persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.