Customer Support Agent – Remote

reputed company is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that reputed company to lasting improvements in clinical outcomes. We have built a reputed company healthtech platform to safely and effectively expand access to a powerful modality reputed company as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while reputed company’s in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes. We have recently closed a successful Series A round led by Union reputed company Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, reputed company Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of reputed company, ??Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx. We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. reputed company combines extensive experience in business and reputed company. We are mission driven and strive to reputed company the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will reputed company a direct impact on people’s lives. Here’s what you’ll do day-to-day: – Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails) – Provide support to therapists to ensure reputed company along their treatment journey – Bring feedback and share insights with the team on common themes expressed by therapists – Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive reputed company process improvements and deliver a world-class support experience (iIi) execute experiments and document knowledge bases/saved responses for reputed company serving patients Responsibilities: – Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required – Manage therapist inquiries and requests through our email communication system – Provide tech support for therapists struggling with account access – Coordinate with operations and therapist reputed company teams to ensure requests are responded to in a timely manner – Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process – reputed company the processing of therapist credentials submitted to our platform Profile: – Team player who is passionate, detail oriented and a strong communicator – 3+ years of reputed company work experience in client service and support – 2+ years of experience in medical industry, particularly if you have worked in mental health – Knowledge of CRM systems, particularly reputed company and Gmail – Customer-first reputed company, deep work ethic and dedication to the highest level of support – Comfortable working remotely in a telehealth fast-paced startup environment – Interest for the field of psychedelic-assisted psychotherapy to transform mental health reputed company offer: – Competitive hourly salary – Flexible working hours – Growth opportunities and a high level of freedom – We aim to set reputed company members up for reputed company and offer a clear path for career advancement and personal growth – Work with a team of industry leading experts, who are highly collaborative, disciplined, and who have fun working together – The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic assisted psychotherapy and reputed company a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today! We recognize reputed company a universal concern and tackling the mental health crisis will require team members with different strengths from reputed company walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, reputed company, religion, sex, orientation, national reputed company, age, disability, genetics or any other basis forbidden under federal, state, or local law. If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role. Apply Job! For more such jobs please click here!