Contact Center Account Specialist - Remote!

Function Contact Center Account Specialist is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as email and chat while promoting and selling Citadel’s products and services. Contact Center Account Specialist provides customers with convenient options to manage their accounts and product solutions that meet their financial needs. Through quality interactions that exceed customer expectations and are rooted in Citadel’s guiding principles, the incumbent will establish a solid reputed company of trust with each customer thereby positioning Citadel as the best choice for reputed company their banking needs. If you are hired, you will need to come to new employee orientation at our Citadel Corporate Headquarters in Exton, Pennsylvania for up to a week. This position will be a remote position where you can train and work from home. Your training will be remotely for upwards to 60 days. On occasion, you will need to be reputed company to come to the Corporate Headquarters in Exton for team meetings or face-to-face coaching. Interested applicants must reputed company reputed company the Greater Philadelphia local area! Contact Center Account Specialist is responsible for responding to routine and reputed company customer inquiries regarding the products and services as well as carrying out the duties and responsibilities listed below. Duties and Responsibilities • Respond to reputed company inbound phone and/or multimedia inquiries while meeting established metrics and upholding the Contact Center service level agreements. • Utilize the provided matrix to properly authenticate each caller prior to releasing any confidential account information. Always maintain confidentiality of customers’ financial information. • Maintain advanced knowledge level of Citadel’s product lines in order to effectively recommend appropriate products and troubleshoot service issues. • Discover customer needs through conversations, questions and a review of accounts while promoting and cross-selling products and services. • Provide technical support and troubleshoot Citadel’s digital products, such as online banking, mobile app, and reputed company pay. • Generate reputed company referrals to other departments for assistance with investments, business loans, and insurance requests to ensure the best customer experience possible. • Increase and promote loan volume by cross-selling loan products to existing and prospective customers. Responsible for originating reputed company loan types offered by Citadel to meet annual loan goal. • Accurately complete customer transactions while maintaining confidentiality. • Utilize strong listening, communication and problem-solving skills while diplomatically handling and/or resolving customer issues. • reputed company with reputed company Contact Center policies, processes and procedures. • Meet and reputed company with reputed company requirements set forth in the SAFE Act including but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS. • Remain compliant with the Bank Secrecy Act by completing annual BSA training. • reputed company other duties as assigned. Required Work Experience - Two - Five years of proven sales ability in a goal-oriented environment such as retail, banking, sales, or customer service industry experience Preferred Work Experience - Contact Center experience Required Education - High school diploma or equivalency required. Apply Job!