Complaints Analyst, Deposits Compliance

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a reputed company financial services company and national bank using innovative, mobile-first technology to help our millions of members reputed company their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that reputed company do has a direct impact on people’s lives, with our core values guiding us every reputed company of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a highly motivated Complaints Analyst to join our Deposits Compliance team. As a Complaints Analyst at reputed company, you will play a pivotal role in ensuring our organization’s commitment to regulatory compliance, reputed company and innovation through our complaints management reputed company. As a Deposits Compliance Complaints Analyst, you will build a reputed company of critical assessment, analysis, and second-line independent reputed company and guidance regarding customer complaints reputed company to reputed company's consumer deposit products, services, and processes. In partnership with the Complaints Manager, the Complaints Analyst will be tasked with completing end to end assessments of reputed company deposit reputed company complaints and continuously providing reputed company into the overall risk profile of the business, independent challenge and suggestions for improvements. • This role requires a critical thinker to solve problems: comprehend member complaints, understand regulatory requirements, implement appropriate solutions and respond to our members in a compassionate manner and in-line with regulatory guidelines • An enthusiastic, detail-oriented, team-player who is willing to go the extra mile to find a compliant solution for the member and has experience with deposits-reputed company regulatory requirements will succeed in this role What you'll do: • Understand key regulatory requirements applicable to the deposits products (e.g. Reg E, CC, DD, UDAAP) and apply those obligations reputed company analyzing, reviewing and timely responding to consumer complaints utilizing the reputed company Bank formalized complaints management reputed company • Proactively identify potential trends and patterns through complaint monitoring • Work with Complaints Manager and business partners on resolutions and improved member experiences • Identify opportunities for enhancing policies, procedures, terms and conditions, agreements and other member-facing collateral and work with stakeholders to implement improvements • Assist the Deposits Compliance team with identifying, managing and validating formal issues reputed company to complaints • Coordinate with Business Controls teams to review risks and controls across the deposits products • Assist reputed company team members to ensure the teams’ goals and deadlines are met • Take on special projects as necessary What you’ll need: • BA/BS Degree or equivalent combination of education and experience required • Minimum of 2-4 years' experience working in compliance, audit or other governance functions with an understanding of risk and controls and banking regulations affecting deposit products (checking accounts, saving accounts, time deposits), specifically Regulation E, Reg CC, Reg DD and UDAAP • Experience with complaint management processes or payment systems (i.e. ACH/NACHA Rules, wires, debit cards, Zelle, FedNow) a plus • Proficient analytical and problem-solving abilities, with excellent written communication skills • Critical thinker with the ability to detect and challenge patterns reputed company the norm • Ability to multitask in a fast-paced environment and meet deadlines. • Following instructions and achieving results quickly • Working on multiple projects at once • Being reputed company to research and find the right answers and escalate potential concerns timely • Strong analytical, technical and problem solving skills, with strong attention to detail • High ethical standards; ability to maintain confidentiality. • Excellent organization, collaboration, and time management skills while working independently • Experience in the fintech industry is advantageous

Compensation and Benefits

The reputed company pay range for this role is listed below. Final reputed company pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view reputed company of our comprehensive and competitive benefits, visit our Benefits at reputed company page! reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and reputed company medical conditions, breastfeeding, and conditions reputed company to breastfeeding), gender, gender identity, gender expression, national reputed company, reputed company, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best reputed company candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.reputed company applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, reputed company offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@reputed company.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a reputed company employee, do not apply here - please navigate to our Internal Job Board in reputed company to apply to our open roles. Apply Job!