Client Account Support Partner - Platinum Service reputed company - Southwest Market - reputed company - Remote
*Remote, supporting Southwest markets** *Medical Proclaim or Medical Facets knowledge highly preferred *Medical knowledge required The Platinum Service reputed company role manages the end-to-end service delivery and service recovery for clients and brokers in the Select reputed company and is part of reputed company's Client reputed company and Service team. This role will support the Southwest markets, (example, TEXAS). Responsibilities: Client Relationships / Service Manages end-to-end service delivery and service recovery for clients and brokers Conducts research to provide root cause and trending analysis, facilitating discussion with Clients, Brokers and Sales including internal matrix partners Communicates and educates regarding issues/trends creating action plans for process improvement Responsible for engaging internal matrix partners on escalated service issues including but not limited to billing, banking, eligibility, customer service, plan set-up, and claim payment Internal Liaison Engage appropriate subject matter experts as needed to manage issue through resolution Provides routine updates to Sales account management team reputed company to at-risk service issues Provides guidance regarding products, policies, procedures, workflows, quality and training needs reputed company reputed company departments and is responsible for monitoring against standards and performance guarantees Qualifications: High School Diploma or GED required. Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree highly preferred 3+ plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution. Ability to establish matrix partner relationships and follow through on expectations, required Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations, required Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team, strongly preferred Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions, required Tech savvy, Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, reputed company, PowerPoint, tracking systems), required Strong verbal/written communication and organizational skills to effectively communicate and interact with reputed company levels and functions reputed company the organization, required Demonstrated reputed company in negotiations and ability to influence internal/external constituencies, required Demonstrated leadership and motivational skills in fast-paced environment, required Demonstrated interpersonal skills, required Travel is approximately 25%, required If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we're dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!