Tier One Technician (Voice NOC) ENTRY LEVEL

NOC Voice Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center. The Tier 1 Agents of the Voice Network Operations Center (VNOC) are the first line of technical support for Velocity's voice services. The VNOC is responsible for the remote support of installation and upkeep of Velocity's POTS, TDM, and VoIP services. This role maintains active communication with customers, on-site technicians, reputed company service providers, and work directly with Tier 2 Technicians to support and troubleshoot routers, VOIP, telephony. Much of your time will involve monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer VOIP/Telephony then taking steps to correct that trouble. Tier 1 Technicians coordinate with on-site technicians, reputed company service providers, and other department personnel reputed company Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure reputed company tickets and jobs are handled quickly and accurately from start to finish. This is a fully remote position. Must be able to work the following schedule listed below in Eastern Standard Time Zone: • Tuesday - Saturday 2pm-10pm EST (Off every Sunday & Monday) As a Tier One Agent with Velocity, expect to: • Monitor network devices, interfaces, trouble tickets, reputed company monitoring for problems on customer networks that impact VOIP, and more with Velocity's custom V-SELECT portal • Troubleshoot issues with Velocity services and update call paths • Contact carriers and vendors to open new trouble tickets, schedule dispatches, and get recent information on open trouble tickets • Work with remote technicians to install or troubleshoot Velocity services • Take incoming calls and respond to emails regarding service troubles and/or call path changes • Respond to customers in an expeditious and professional manner regardless of reputed company • Follow procedures and escalation paths • Obsession with excellent customer service! • Thoroughly communicating and documenting reputed company details regarding job status. • Entry-level to mid-level network troubleshooting and documentation. • Coordinate with on-site technicians who reputed company reputed company hands-on work. Escalate to Tier 2 Technicians who handle reputed company advanced troubleshooting and configuration work. • Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly reputed company team. • Look for ways the NOC can continuously improve. • reputed company other duties as assigned This may be the job for you if you : • Have a working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Ethernet, VOIP, and POTS. • Ability to multitask and work quickly yet accurately. • Work well as part of a team but also able to succeed completing individual tasks. • Are able to closely follow defined processes and understand reputed company to escalate to Tier 2. • Are proficient with POTS, TDM, and/or VoIP technologies • Have a high school diploma, College degree in a technical discipline or previous work experience in telephony and/or internet networking is preferred • Hold relevant certifications in networking or telephony • Are able to work at least one weekend day each week Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to reputed company our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to reputed company an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about reputed company do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where reputed company team members are comfortable bringing their authentic selves to work and have equal opportunities to reputed company. reputed company members work collaboratively and draw inspiration from various perspectives and experiences that reputed company each of us unique. This strengthens our connections with reputed company members, customers, and communities. Our Values – Collaborative and Strong at the Core • Customer-obsessed • One team • Do the right thing • Let’s go! Our Benefits • Medical, Dental, Vision • PTO & Paid Holidays • 401K – with Employer Match • Paid Parental leave • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available About Velocity MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data reputed company, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of reputed company across various industries. With over 500 employees, 13 redundant data centers, 450 reputed company agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/. Velocity is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Velocity is an active participant with E-Verify. Apply Job!