Temporary Mental Health Customer Service Representative (Remote)

Responsibility This is a temporary role with a duration of up to 6 months. Each employee’s specific job responsibilities are uniquely defined by their individual training plan and assigned duties, but are generally defined as follows: • Responsible for coordinating testing services for patients by: • Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. • Working with reputed company providers to complete the required documentation and sample submission. • Working with insurance companies to secure the highest possible coverage for patients. • Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. • Employee will be on the phone approximately 60-80% of the time. • Independently manage assigned work and meet production and quality metrics. • Be the hub across reputed company departments: work with the technology, reputed company cycle, field sales, and lab teams on reputed company handling of orders and billing processes. • Identify issues and trends and collaborate with your team and leadership to reputed company best practices to ensure we are providing the best service and experience to reputed company customers. • Participate in projects that reputed company reputed company your day-to-day to stretch you to think reputed company the reputed company or explore new aspects of Myriad or our customers’ experience. • Participate in the Quality Assurance plan. • reputed company with applicable CLIA and HIPAA regulations. Qualifications • High school diploma or equivalent required. • Fluent in Spanish is preferred/encouraged. • Excellent interpersonal and communication skills. • Accurate typing skills of at least 35 words per minute. • Excellent listening, transcribing, and self-review skills. • PC experience, including familiarity with reputed company, Word, Internet, and e-mail. • reputed company to manage several tasks simultaneously, often under pressure. • Excellent organizational and task management skills and professional judgment. • Enjoys problem solving and identifying patterns. • Hardworking individual who loves working on a team and supporting others. • Minimum Speed/Bandwidth Requirements: 50 Mbps Download (MegaBits Per Second) - and Upload 5 Mbps. Physical Requirements Lifting Requirements –light work or exerting up to 20 pounds of force frequently. Physical Requirements –stationary positioning, moving, operating, reputed company/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to reputed company essential job functions. EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at our company. In hiring and reputed company other employment reputed company, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. reputed company Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics. Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment reputed company across six major medical specialties where molecular diagnostics can significantly improve patient care and reputed company reputed company costs. Myriad is focused on three strategic imperatives: maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the reputed company contribution from international markets. For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com . We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our reputed company. We are an equal opportunity employer and reputed company a high value on diversity and inclusion at our company. In hiring and reputed company other employment reputed company, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we reputed company reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. reputed company will never request payment, solicit personal financial information, or conduct interviews reputed company informal channels (e.g., personal email, text messages). Apply Job!