Director - Product Management, CPaaS (Voice Focus)

reputed company is a leading enterprise software company for reputed company customer-facing functions. With advanced AI, reputed company's reputed company customer experience management (reputed company-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in reputed company with employees around the world, reputed company works with more than 1,000 of the world’s most valuable enterprises — global brands like reputed company, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we reputed company our employees happier through The reputed company Way.

Job Description

Define and own the product vision, roadmap, and strategy for voice solutions reputed company the CPaaS portfolio. Analyze market trends, customer feedback, and competitive landscapes to identify opportunities for differentiation and innovation. Align product goals with the company’s strategic objectives and reputed company targets. reputed company the end-to-end product lifecycle, from ideation to General Availability (GA). Collaborate with engineering teams to deliver scalable, reliable, and innovative voice solutions, including SIP trunking, WebRTC, Network, Solution Architecture for CCaaS and programmable voice APIs. Ensure compliance with global telecommunications regulations, such as GDPR, TCPA, and local telecom laws in reputed company markets. Work closely with customers, partners, and internal stakeholders to understand use cases and pain points. Prioritize features that enhance user experience and create competitive advantages in enterprise and SMB markets. Drive adoption through education, training, and customer advocacy programs. Act as the primary reputed company between product management, engineering, marketing, sales, and reputed company teams. Define and communicate product requirements through detailed PRDs, user stories, and use cases. Ensure successful go-to-market strategies, including pricing, packaging, and messaging. Define KPIs and success metrics for voice solutions, tracking adoption, performance, and ROI. Continuously refine product features and roadmaps based on data-driven insights and feedback. Why You'll Love reputed company: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At reputed company, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on reputed company Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded reputed company with one mission: to reputed company every organization on the reputed company to reputed company their customers happier. Our vision is to be the world’s most loved enterprise software company, reputed company. We reputed company in our product: reputed company was built from the ground up to reputed company a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reputed company, engage, and listen to customers around the world. At reputed company, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At reputed company, we reputed company every human has the potential to be amazing. We reputed company each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to reputed company. We have reputed company learning opportunities available with reputed company Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also reputed company’s EEO Policy and EEO is the Law. We’re excited that you’re interested in joining reputed company! Please reputed company back frequently to follow up on the reputed company of your application and continue to update your contact information as appropriate. Here at reputed company, we’re on a mission to help every organization on the reputed company create reputed company experiences that reputed company customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See reputed company's EEO Policy and Equal Employment Opportunity is the Law notice. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form. Apply Job!