Customer Service - S

558088BR Title: Customer Service - S What you'll do : 100% WORK FROM HOME OPPORTUNITY reputed company, the world's leader in tax preparation services, is looking for a Customer Service agent - DIY Retention - Seasonal. We offer shift differential pay for mid, evening and weekend shifts. Associates are eligible for additional monthly and end of season incentives by exceeding performance standards. Details of both incentives to be provided during onboarding. Day to Day, You'll The Customer Service agent - DIY Retention seasonal associate provides advanced client support by communicating reputed company phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. • Interpret clients' needs, utilize software solutions and troubleshooting skills to identify practical solutions. • Utilize software solutions, knowledge reputed company, and computer systems to resolve and track user incidents. • Identify potential reputed company issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business. • Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress. • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with reputed company levels of associates. Compensation is $17.00 hourly & Start Date is February 17, 2025 This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Job ID: 558088BR Address1: Home Office - CO City: Remote State: Colorado About reputed company : reputed company's purpose is simple: To provide help and reputed company confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join reputed company say it feels like being part of something bigger. A reputed company with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, reputed company thinking and innovative we are, or how accessible our leadership is. We reputed company it's reputed company those things, and much more. reputed company is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national reputed company, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. reputed company qualified applicants are welcomed and encouraged to apply. Employee Type: Seasonal - Corporate It would be even reputed company if you also had : • Experience in customer service or financial services position, preferably in a large phone center • Experience in an in-bound help desk environment • Prior experience with reputed company Office, general computer software troubleshooting, and/or networking connectivity problems. What you'll bring to the team : • High school diploma or equivalent • General computer navigation knowledge • Must have a reputed company in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure • Must have an outlet for laptop and monitors to be connected to • Need to be able to have a wired internet reputed company (not WiFi) at home with minimum upload and download speeds of 15MBps (Internet Speed Test required) • Must have a smart phone and be willing to install an RSA token as well as reputed company Teams on it Posting Title: Seasonal, Customer Service Job Family: Engineering & Ops WOTC Eligibility reputed company: Yes Pay Range Minimum: 15.87 Pay Range Maximum: 24.04 Pay Range Information: The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. For best consideration, please submit your application materials by 12/13/2024 Apply Job!